WA.Technology

Customer Success Manager

• Support external client(s) in driving player engagement and retention as part of the managed services team
• Assist in the planning, setup, and execution of multi-channel CRM campaigns (email, SMS, push notifications, onsite messaging)
• Segment player databases and target communications based on player activity and lifecycle stage
• Monitor campaign performance and prepare regular reports with actionable insights
• Collaborate with design, content, product teams and client stakeholders to ensure accurate and timely campaign delivery
• Support A/B testing and campaign optimization initiatives
• Maintain CRM tools and ensure data accuracy
• Continuously optimise campaigns based on performance and insights

CRM Manager

Affiliate Manager

• Manage and grow relationships with affiliates to maximize performance and drive revenue.
• Recruit, evaluate, and onboard new affiliates.
• Negotiate and optimize commercial deals and commission structures.
• Monitor and analyze affiliate performance, providing regular reports and recommendations for improvement.
• Ensure compliance with regulatory requirements and company policies across all affiliate activities.
• Collaborate with internal marketing, product, and compliance teams to align affiliate activity with company strategy.
• Identify new opportunities to expand the affiliate network and support acquisition growth.

CRM Manager

Affiliate Manager, iGaming