Small Business Underwriting Consultant
Westfield Health
Operations Analyst
W. R. Berkley Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
PythonSQL
About the role
- Use data analysis to analyze trends and recommend and implement solutions to improve processes and operational efficiencies.
- Recommend data driven solutions to issues within the department and partner with business stakeholders on implementation, communication, and progress of projects.
- Partner cross functionally to focus on resource development and allocation for various projects.
- Embrace innovation to increase automation of tasks where a human touch does not add value.
- Create and deliver excellence where manual work adds value to the customer experience.
- Work with leadership to understand results of operations processes, and work with teams on training and quality assessments to drive process improvements.
- Leads or participate in cross functional project teams while maintaining communication on progress and results.
- May assist leadership team as needed in planning/budgeting.
- Identifies issues with processes and thoroughly vets the scope of the issue and offers solutions.
- Update, implement and maintain written operational procedures.
- Training and process oversight of third-party vendors as needed.
- Support system testing as needed.
Requirements
- 2 - 3 years of experience in the insurance industry preferably with workers compensation background
- Ability to make decisions incorporating diverse perspectives.
- Excellent communication, prioritization, organization and customer service skills
- Strong customer orientation including strong interpersonal, communication and consultation skills.
- Ability to manage and influence in a cross-functional matrix environment.
- Strong discretion in dealing with highly confidential and sensitive information always exhibited.
- Ability to manage multiple complex assignments while working under pressure to meet deadlines.
- Strong analytical and quantitative skills coupled with strategic/big picture orientation.
- Proven record of setting delivery commitments and meeting
- Basic understanding of data analysis tools including but not limited to Excell, SQL, Python, R
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Prefer one of the following: CPCU, ARM, or other insurance designation
