Operations Specialist I

W. R. Berkley Corporation

full-time

Posted on: 9/7/2025

Location: 🇺🇸 United States

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💰 $72,000 - $85,000 per year

Mid-LevelSenior

About the role

Shared resource across Berkley Financial Specialists and Berkley Crime lines of business supporting VP of Business Operations
Provide ownership of tactical operational support and collaborate on strategic projects
User Acceptance Testing — rigorous functional and regression testing of policy administration, workflow, and other support systems
Coordinate end-to-end testing for system changes impacting multiple systems or data warehouse repositories
Frontline administration support as subject matter expert for policy administration, workflow, and support systems to troubleshoot user issues
Maintain internal Workflow Handbook and Standard Operating Procedures for offshore resources
Coordinate forms management including wording maintenance and testing/implementation in policy administration system
Onboard new users: provide orientation and support hiring managers with IT set-up
General IT troubleshooting (distribution lists, shared mailboxes, etc.)
Participate in cross-functional innovation teams and assist in AI adoption use cases
Support ad hoc projects and initiatives as directed by supervisor

Bachelor's Degree from a four-year college or university (preferred)
Three or more years of insurance industry/related experience and/or training
Basic computer skills including Microsoft Word, Microsoft Excel, and other related programs
Attention to detail
Professional and effective communication skills
Comfortable working both independently and in a team environment
Willingness to learn
Capable of balancing multiple projects with competing priorities
Ability to work in a fast-paced environment and respond quickly when necessary
Skilled in effective collaboration and evidence-based decision-making
Familiarity with User Acceptance Testing processes
Experience creating workflow documentation
Familiarity with OneNote and Excel/Power BI (preferred)