Vynca

Senior Manager, Account Management

Vynca

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Senior

About the role

  • Serve as the senior relationship owner for our value-based provider, health plan, community and health systems partnerships
  • Build trusted relationships with key executives and operational stakeholders
  • Understand client strategic priorities, population health goals, and success metrics
  • Act as the primary advocate for client needs while aligning with company strategy
  • Ensure long-term client satisfaction, retention, and strategic alignment
  • Drive successful adoption and performance of Enhanced Care Management, Palliative Care, and Advanced Care Planning services
  • Ensure programs achieve targeted KPIs including revenue realization, quality metrics, and cost outcomes
  • Translate operational results into measurable business impact for partners
  • Own revenue realization including renewals, expansions, and contract extensions
  • Develop and own strategic account plans that identify risks, opportunities, and growth pathways
  • Identify upsell and cross-sell opportunities as clients expand program adoption
  • Forecast revenue and account health across the portfolio
  • Coach and mentor Account Managers in relationship management, problem solving, and strategic account planning
  • Establish and maintain scalable processes and playbooks for account management
  • Ensure consistent execution across implementations, expansions, and ongoing client engagement
  • Build a high-performing client success function as the company scales
  • Oversee implementation of new accounts, service expansions, and software releases
  • Coordinate internal readiness across Technology, Clinical, Enrollment, RCM, Product, and Compliance teams
  • Ensure commitments, timelines, scope, and expectations are clearly managed
  • Escalate and resolve issues quickly to protect client success
  • Ensure clients clearly understand the impact of the partnership
  • Monitor KPIs, SLAs, and operational outcomes
  • Lead Monthly or Quarterly Business Reviews with clients
  • Translate performance into business impact (ROI, savings, quality and growth)

Requirements

  • Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required; advanced degree (MBA, MHA, or similar) preferred.
  • 5+ years of experience in account management, client partnerships, or strategic client success within value-based healthcare organizations.
  • 3+ years of leadership experience managing or mentoring client-facing teams.
  • Experience partnering with health plans, value-based care organizations, health care systems and community-based provider networks.
  • Strong commercial acumen, including experience with contracts, pricing models, margin management, and revenue forecasting.
  • Demonstrated success managing complex client portfolios, driving client retention, and expanding strategic partnerships.
  • Exceptional interpersonal and executive communication skills with the ability to build trusted relationships across clinical, operational, and executive stakeholders.
  • Experience leading complex healthcare implementations involving cross-functional teams including clinical, product, technology, and operations.
  • Working knowledge of healthcare regulatory and compliance standards, including HIPAA and other requirements relevant to payer and provider partnerships.
  • Experience using CRM platforms and reporting tools to monitor client performance, pipeline, and account health.
  • Willingness and ability to travel up to 15% for client meetings, onsite implementations, and team collaboration.
Benefits
  • medical, dental, and vision insurance
  • income protection benefits
  • flexible PTO
  • company holidays
  • 401k
  • access to other wellness benefits
  • mileage reimbursement for field roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient partnershipsstrategic client successrevenue forecastingcontract managementpricing modelsmargin managementKPI monitoringhealthcare implementationsvalue-based care
Soft Skills
interpersonal skillsexecutive communicationrelationship buildingcoachingmentoringproblem solvingstrategic planningclient retentioncross-functional collaborationleadership
Certifications
Bachelor’s degreeMBAMHA