VusionGroup

Account Executive

• Actively prospect a portfolio of key account prospects (Tier 1) to expand the customer base
• Follow up on and develop a portfolio of key accounts (Tier 1), deploying innovations to existing customers
• Prepare responses to tenders and draft commercial proposals, working closely with internal departments
• Grow revenue within the commercial scope and meet established targets
• Build and maintain strong relationships with senior decision-makers
• Participate in customer events and trade shows
• Support marketing in developing business cases, communications, and customer stories
• Regularly update CRM tools with opportunities and maintain the customer and prospect database
• Provide competitive feedback to management and the marketing department

Key Account Executive

Customer Support

• As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities:
• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports

Key Account Executive

Customer Support Expert, German Speaker