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Customer Support Expert, German Speaker
VusionGroupCustomer Support Expert supporting DACH customers with IoT, network, and SaaS solutions. Collaborate to resolve issues, handle support tickets, and ensure customer satisfaction.
Tech Stack
Tools & technologiesCloudIoTLinux
About the role
Key responsibilities & impact- As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities:
- Collaboration with customers and partners to identify and resolve potential issues
- Independent handling of support tickets and coordination of fixes with 3rd level support
- Responding to inquiries via phone, Email, and ticketing tool
- Support with the installation and configuration of the VusionGroup solution
- Troubleshooting system, network, and software issues
- Targeted follow-up and analysis of inquiries
- Process documentation and preparation of relevant reports
Requirements
What you’ll need- Technical diploma, ongoing or completed university of applied sciences (FH) or university degree
- Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows)
- Experience with remote support tools is a plus
- Strong implementation skills, with a proactive and assertive mindset
- Customer-oriented approach with excellent communication skills
- Team player with a positive and collaborative attitude
- Fluent in German and English, both written and spoken.
Benefits
Comp & perks- Competitive pay and shareholder equity
- A flexible, hybrid work schedule
- E-learning opportunities and workshops
- Global mobility potential
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IoTnetwork solutionsSaaS solutionstroubleshootinginstallationconfigurationLANWLANLinuxWindows
Soft Skills
customer-orientedexcellent communicationteam playerpositive attitudecollaborativeproactiveassertiveindependent handlingtargeted follow-upprocess documentation
Certifications
technical diplomauniversity degree