Vice President, Assistant General Counsel
Arch Capital Group Ltd.
Job Level
SeniorLead
About the role
- Lead social media content and creative delivery for US-based small businesses
- Manage a team of Social Media Specialists and ensure content resonates with US audiences while meeting quality standards
- Establish and maintain a robust quality assurance system for content, including outputs from tools/LLMs
- Continuously assess content quality and provide general and targeted feedback to agents
- Perform root cause analysis on quality issues and implement preventive measures with Operations Manager
- Handle partner and client interactions related to quality concerns and escalations
- Design and deliver training modules, assessments, and refresher sessions for new and existing team members
- Support hiring through pre-hiring assessments and interviews to ensure cultural/linguistic fit
- Share insights and trends with leadership on quality parameters, performance, and audience resonance
- Collaborate with Operations Manager to balance quality standards with SLA and delivery goals
Requirements
- Excellent command of written English and comprehension, proficiency in American English, conversational styles, culture, and geography
- Strong eye for detail and ability to coach teams on quality
- Strong communication, leadership, and problem-solving abilities
- Hands-on experience with tools like LLMs (ChatGPT, Gemini), Canva, and social media ad/content platforms (Meta Business Suite, Google Ads, LinkedIn Ads, or similar)
- Degree in Marketing, Communications, Journalism, Business, or a related field (postgraduate degree is an advantage)
- 10+ years of overall experience in Social Media Marketing (covering posts and ads across platforms)
- At least the last 3 years focused on managing posts and ads for US-based small businesses or agencies
- Experience across multiple industries preferred, ideally managing content and campaigns for 30–50 US businesses
- Experience managing a team of Social Media Specialists
