Senior Research Manager
Ipsos North America
Director, Creative Operations
hims & hers
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $225,000 per year
Job Level
Lead
About the role
- Build and lead the operational backbone of the Creative organization, starting with Performance Creative
- Establish and lead best practices in workflow management, creative reviews, and process efficiencies
- Partner with integrated marketing, growth marketing, and creative leads to optimize project intake, briefing, and execution
- Manage creative resourcing, balancing internal team bandwidth with external agency or vendor support
- Collaborate with internal production team to provide visibility into upcoming needs, downstream workflows, and resourcing alignment
- Manage external creative agency relationships to ensure deliverables meet quality, budget, and timeline expectations
- Implement and maintain project management tools and systems that bring transparency and clarity across stakeholders
- Define and track efficiency metrics and report regularly to leadership while holding partners accountable
- Improve internal communications and workflows by identifying friction points and recommending solutions
- Build partnerships across creative, production, and marketing and provide mentorship and leadership to foster collaboration and continuous improvement
Requirements
- 10+ years of experience in creative operations, production, and project management, ideally within in-house creative teams or creative agencies
- Proven success leading creative operations at scale, with experience balancing speed, quality, and cost
- Expertise in project management methodologies, resourcing models, and creative workflow systems (e.g., Monday.com, Airtable)
- Strong background in managing external agency and vendor relationships
- Excellent communication and interpersonal skills; able to build trust and influence across creative and marketing stakeholders
- Strong business and financial acumen, with experience managing budgets, advising contracts, and resourcing
- Strategic thinker with a bias toward action and problem-solving, able to navigate ambiguity with clarity
- Passion for building systems that enable creativity without adding unnecessary complexity
- Strong leadership skills with a track record of mentorship and team development
- Legal authorization to work in the U.S. (application asks about U.S. work authorization and sponsorship)
