VSP Vision Care

Consultant

• Manages strategic high-impact accounts, partnerships, programs, or initiatives
• Partners with internal and external business leaders to envision, define, and initiate creative solutions
• Provides direction and guidance to key internal and external stakeholders
• Develops roadmaps/implementation plans to achieve creative vision
• Establishes and manages the governance structure for the vision and strategic plan
• Coordinates and monitors the scheduling, financial, and technical performance of strategic plans
• Participates in the development of the budget, financial projections, and forecasted ROI
• Aids in the negotiation of contracts and contractual changes
• Ensures adherence to master plans and schedules
• Works with stakeholders to ensure plans are completed on time and within budget
• Acts as a leader to build an effective matrixed team

Strategic Account Consultant

Digital Marketing

• Involved in strategies, solutions, and execution to improve the usability, design, content, and conversion rates of online and eCommerce assets
• Responsible for on-going web site development, enhancements and run the business maintenance of enterprise and Lines of Business (LOB) websites
• Partner with Web development professionals while contributing to high-traffic, high-profile websites
• Work with User Experience team members through the stages of design, development, QA testing, implementation and maintenance
• Adhere to best practices for maintaining front-end code
• Translate user experience descriptions into front-end code that is cross-browser compatible
• Provide assistance and web development consultation to other departments on web-related topics
• Serve as the publisher of a website or page, accountable for accurate content and language
• Incorporate search engine optimization (SEO) tactics into the content management support for the website
• Gather information for needs assessments, and support the development of objectives and timelines for web projects
• Implement and maintain webpage graphics; maintain themes, styles and images for websites

Digital Marketing Associate

Human Resources

• Involved in managing, planning, producing, and implementing internal communications strategies and tactics for projects, programs, and services related to the VSP Vision employee experience and employment branding.
• Serves multiple internal audiences and stakeholders in support of a differentiated and engaging workplace.
• Develop and drives effective and integrated employee experience strategies, working with partners across multiple business units and the enterprise to support organizational goals and drive employee engagement, enablement, retention, and attraction.
• Work closely with senior leadership to execute high-priority holistic employee experience and communication programs that meet company and enterprise objectives, including those in the areas of employee engagement, enablement, and workplace toolkit.
• Serve as internal communications and employee experience subject matter expert, accountable for development, design, and execution of plans, and ensuring that processes and systems align with strategy.
• Partner with GTS on employee-facing work tool implementation and strategy, including M365 environment, intranet management, and other emerging tools, such as AI.
• Drive employee-centric communication plans to accelerate adoption.
• Drive intranet content strategy and audience segmentation, keeping current on best practices and capabilities.
• Deploy and design employee email campaigns in partnership with senior leadership, HRIS, and enterprise business partners.
• Lead and/or participate in project meetings.
• Proactively and openly articulate ideas and concerns with both corporate and project stakeholders, while balancing the objectives of both groups.
• Identify business opportunities and manages major initiatives via research and analysis of trends and opportunities to understand evolving employee experience expectations and best practices.
• Serve as a SME to other communication and market managers and demonstrates the department's best practices in all areas of internal communications and employee experience.
• Manage internal communication projects, including planning, writing, approvals, tracking, reporting status, project budgets, and measurement of tactics.
• Manage communication channels, processes, and workflows; recommend new and evolving channels based on employee needs.
• Identify improvements to channels, processes, and workflows.
• Advise and recommends effective communication approaches that meet the employee audience where they’re at and that are aligned with organizational goals.
• Write and edits copy for various communication pieces.

Employee Experience Consultant

Systems Engineer

• Ensure optimum performance of infrastructure and enterprise wide technology through the creation, advancement, and support of the technology
• Operation of capacity software tools, and other software and hardware monitoring tools/technologies
• Responsible for long – term planning for enterprise wide technology aligned with organizational/GTS goals
• Install, and maintain infrastructure throughout organization
• Provide support for projects in relation to enterprise system requirements and testing as needed
• Contribute technical expertise to the planning of system architecture
• Develop/maintain policies and procedures surrounding enterprise – wide technology
• Lead operations for system performance, complex problem determination, and resolution for systems at the different enterprise levels
• Develop guidelines for system implementation in regards to retaining system security
• Monitor system performance; perform complex problem determination, and resolution for systems at the different enterprise levels
• Direct impact analysis regarding enterprise – wide technology
• Perform capacity planning, including long-term plans, tracking, analysis and the impact and necessary modification of enterprise software and hardware
• Technical expert for support of system integration, software and hardware at enterprise level for optimum performance
• Remain current on new technologies; introduce applicable technology in alignment with goals and for creative solutions
• Drive constructive change and provide leadership

Strategic Account Consultant

Digital Marketing Associate

Employee Experience Consultant

Senior Systems Engineer