Director, Clinical Operations
VSP Vision Care
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $105,000 - $165,375 per year
Job Level
About the role
- Provide strategic oversight and direct operational and administrative functions impacting doctor services and clinical operations
- Drive the adoption of innovative technologies, foster effective vendor partnerships, and implement professional services to enhance both current practices and long-term sustained growth
- Collaborate closely with Field and Central Operations Teams to ensure alignment
- Lead, manage, and monitor all clinical operations initiatives and projects to promote operational excellence and continuous improvement
- Assist and manage assigned Optometrists in your territory, and facilitate efficient operations for Doctor-led practices
- Partner with cross-functional teams and Clinical Operations to lead and execute doctor programs
- Support vendor, IT, and Clinical Operations collaboration for all clinical software and hardware
- Responsible for driving the adoption of ODs to new software/hardware updates
- Direct doctor-related aspects of new, relocation, or remodel clinic projects
- Manage financial modeling and recommendations for key clinical investments
- Create, lead, maintain, and track all Clinical Operations initiatives and assigned projects
- Lead ODs in practices to drive key metrics, including Capture Rate and Premier Attachment, Exams Per Hour, and others as directed by leadership
- Ensure execution of basic initiatives is in place consistently to allow achievement of goals/KPIs
- Collaborate and partner with leadership and staff to ensure a seamless patient experience
- Show support, commitment, and leadership for the Company's vision and values in all actions and communication
- Ensure ODs in your area uphold these standards in their Optometry practices.
Requirements
- Optometry Degree from an accredited school/college of Optometry
- Licensed Optometrist in California
- Minimum of five (5) years of related clinical or operational experience
- Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
- Strong communication and operational skills
- Skilled in examining and re-engineering operations and procedures
- Proficient in Microsoft Excel, Microsoft Word, and email communication
- Customer service experience in a retail environment strongly preferred
- Strong business aptitude, self-discipline, and ability to deliver outstanding patient care
- Ability to exercise discretion and independent judgment in the performance of his/her job duties.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Optometry DegreeLicensed Optometristclinical operationsfinancial modelingperformance managementoperational excellencepatient careexamining operationsre-engineering proceduresKPI achievement
Soft Skills
strong communicationleadershipself-disciplinecustomer servicediscretionindependent judgmentcollaborationstrategic oversightcontinuous improvementvendor partnership
Certifications
Licensed Optometrist in California