Lead efforts in delivering exceptional, innovative, and value-driven experiences across our provider network
Champion customer-centric innovation and drive transformative initiatives across the organization
Develop and maintain strong external relationships with policy-setting doctors and influencers within the optical industry
Implement strategies designed to influence the competitive markets in which doctors operate
Develop and execute a tailored, comprehensive customer experience strategy
Build and lead high-performing customer-facing teams
Drive integration across multiple business units
Provide regular briefings to senior management on customer-related trends, risks, and opportunities
Requirements
Bachelor’s Degree in Business or related field, or equivalent experience
Minimum of 2 years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
Strong direct outside sales, sales management, account management, business development, or client relationship experience, preferably in the optical industry
Strong knowledge of the optical retail business
Strong leadership skills and team-building capabilities
Advanced written and verbal communication, influencing, and problem-solving skills
Ability to analyze business and drive results
Ability to travel up to 50% of the time
Benefits
Eligible bonuses and commissions
Health insurance
Retirement plans
Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business developmentaccount managementsales managementcustomer experience strategyperformance managementinfluencing strategiesmarket analysis