District Operations Manager
Dent Wizard International
Supervisor, Sales Support Operations
VSP Vision Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,656 - $108,078 per year
Job Level
JuniorMid-Level
About the role
- Lead, develop, train, and evaluate a high-performing sales support team
- Ensure the team, clients, brokers, and sales representatives are adequately supported
- Align team goals with broader sales, service, and company goals
- Supervise the timely assignment and distribution of all sales support cases and tasks
- Analyze productivity, accuracy, and quality metrics to identify trends and recommend improvements
- Plan workforce needs and adapt to peak season demands
- Coordinate resolution of escalated issues with clients, brokers, and sales representatives
- Manage and develop the performance of direct reports; provide coaching, conduct performance reviews
- Participate in the hiring and interviewing process for open positions within the team
Requirements
- Bachelor’s degree in related field or equivalent experience
- Minimum of 2 years of leadership experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports
- Excellent customer service, written and oral communication skills
- Excellent analytical, problem-solving, and negotiation skills
- Knowledge of CRM applications in sales support/servicing processes
- Strong organizational and project management skills
- Proficient in Salesforce, including case/task workflow, management, and creating and interpreting dashboards and reports
- Experience with benchmarking and performance reporting
- Experience with client and broker onboarding processes
Benefits
- Eligible bonuses and commissions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM applicationsSalesforceperformance reportingbenchmarkingcase/task workflowdashboard creationdata analysisproblem-solvingnegotiation
Soft skills
leadershipcustomer servicewritten communicationoral communicationanalytical skillsorganizational skillsproject managementcoachingperformance evaluation
Certifications
Bachelor's degree
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