Provide advanced (L2) technical support for Windows/macOS endpoints, iOS/Android mobile devices, Oracle Simphony 2 POS systems
Troubleshoot complex issues with M365 applications
Perform endpoint remediation, system diagnostics, and remote assistance using ManageEngine tools
Manage tickets in ManageEngine ServiceDesk Plus with focus on SLA compliance
Escalate complex issues to L3 support, vendors, or internal IT teams as needed

Requirements

4+ years of experience in L1/L2 technical support or help desk role
Experience with ticketing systems (ManageEngine ServiceDesk Plus preferred)
Ability to work flexible shifts including nights, weekends, and holidays as part of 24×7 coverage
Must be authorized to work in the United States

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportWindowsmacOSiOSAndroidOracle Simphony 2M365 applicationsendpoint remediationsystem diagnosticsremote assistance

Soft Skills

problem-solvingcommunicationflexibilityteam collaborationcustomer service