Voyageur Aviation Corp.

Sales

• Report to the Manager, Part Sales and be the first point of contact for customers
• Provide quotes, process purchase orders, and ship parts to customers
• Work closely with customers and internal departments to ensure customer needs are met and good relationships are maintained
• Provide excellent customer service to all of Voyageur’s customers before and after sales
• Work directly with customers to sell aeronautical parts and accessories and help problem solve for customers
• Prospect for potential new clients, as well as grow, maintain, and leverage contact network
• Identify potential new clients, and the decision makers within the client organization
• Research and build relationships with new clients and maintain existing customer base and relationships
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Liaise with Voyageur Part Sales team and Chorus subsidiaries on common opportunities for inventory purchases or other opportunities
• Work closely with Aerotech Managers, Crew Chiefs, Maintenance and Shop Supervisors to evaluate and process any unserviceable parts that are removed from Quarantine for the purposes of resale
• Liaise with Material Control department to ensure that the repair orders created, and the associated part(s) will be shipped to the vendor on the requested day
• Generate Repair Order(s) to in house shops as well as outside vendors for any unserviceable parts
• Record all exchange sales and review existing inventory regularly
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

Part Sales Specialist

• Manage the customers on the EXCL program and the vendor management of the repair/overhaul cycle of the components
• Marketing the program to achieve set goals
• Use client base contacts to market Avparts and generate sales to meet monthly revenue targets
• Attend industry functions, conferences, trade shows to promote Voyageur’s suite of services with emphasis on the EXCL program offering
• Make in-person sales calls at customer sites on a regular basis and conduct program reviews
• Develop an effective and productive working relationship with Inside Sales group to process orders and customer product requirements
• Work with the Avparts team to identify and forecast component needs based on usage and new customers
• Generate reports and updates to management
• Manage the day-to-day customer relationship and program
• Manage the relationship with the supplier(s) for cost management and service level commitments to customers
• Review all estimates for CID and other over and above charges for pass through and dispute resolution
• Provide technical support to Sales team and Supply management
• Generate Repair Order(s) to in house shops as well as outside vendors for any unserviceable parts
• Liaise with MATCON department to ensure that the repair orders created, and the associated part(s) will be shipping to the vendor on the requested day
• Liaise with Voyageur part sales team and Chorus subsidiaries on common opportunities for inventory purchases or other Avparts’ opportunities
• Prospect for potential new clients to grow EXCL business and additional addons (i.e., LE program)

Part Sales Specialist

Part Sales Program Specialist