VORTEX

Account Manager

VORTEX

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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About the role

  • Manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
  • Ensure accounts receive full attention to foster long-term loyalty and trust.
  • Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.
  • Schedule and conduct in-person customer visits at least 3–4 times annually, with additional meetings as needed.
  • Cultivate strong social and professional bonds with key decision-makers.
  • Serve as the primary liaison between customers and the Customer Service Department (CSD).
  • Conduct monthly calls to all house accounts to assess needs and maintain presence.
  • Maintain a minimum of 10 follow-up calls per week for account relationship upkeep.
  • Develop a deep understanding of each client’s internal structure, including purchasing, logistics, and planning functions.
  • Maintain an updated geographic directory for all accounts.
  • Prepare and deliver On-Time Performance (OTP) and EDI reports within the first 10 days of each month for accounts with contracts or agreements.
  • Track expiration dates for all Long-Term Agreements (LTAs) and initiate renewal processes proactively.
  • Monitor route consistency; investigate and address service lapses.
  • Manage claim resolutions and escalate persistent issues when necessary.
  • Assist in collections for overdue accounts when required.
  • Maintain strong communication with CSD, Operations, and Finance to ensure seamless service delivery.
  • Participate in operational meetings to share client feedback.
  • Understand profit margins and quoting processes to support competitive pricing strategies.

Requirements

  • Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience).
  • 3–5 years of experience in account management, client relations, or sales within logistics, transportation, or international commerce.
  • Proven track record in maintaining and expanding B2B relationships.
  • Experience with Mexican customs and international trade regulations is highly preferred.
  • Bilingual (English and Spanish) – Preferred.
  • Strong interpersonal, networking, and presentation skills.
  • Ability to make prompt, informed decisions under pressure.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
  • Strong analytical and problem-solving skills.
  • Highly organized with strong attention to detail.
  • Proactive, optimistic, and self-motivated work ethic.
  • Ability to travel as needed for client visits.
  • Experience with CRM systems (e.g., Salesforce, HubSpot).
  • Knowledge of freight forwarding, partial loads, and expedited freight services.
  • Understanding of EDI systems and performance reporting.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient relationssaleslogisticssupply chain managementB2B relationshipsMexican customsinternational trade regulationsfreight forwardingperformance reporting
Soft Skills
interpersonal skillsnetworking skillspresentation skillsdecision-makinganalytical skillsproblem-solving skillsorganizational skillsattention to detailproactive work ethicself-motivated
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in International TradeBachelor’s degree in LogisticsBachelor’s degree in Supply Chain Management