VORTEX

Account Manager

• The Account Manager is responsible for the organic growth, retention, and overall satisfaction of house accounts.
• Manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
• Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.
• Cultivate strong social and professional bonds with key decision-makers.
• Serve as the primary liaison between customers and the Customer Service Department (CSD).
• Maintain a minimum of 10 follow-up calls per week for account relationship upkeep.
• Prepare and deliver On-Time Performance (OTP) and EDI reports within the first 10 days of each month for accounts with contracts or agreements.
• Monitor route consistency; investigate and address service lapses.
• Spend 50% of the time, or more, making in-person visits with customers.