Account Manager

VORTEX

Account Manager responsible for organic growth and retention of house accounts at Vortex Freight Systems. Strengthening client relationships and ensuring seamless communication with internal teams.

Posted 5/2/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Account Manager is responsible for the organic growth, retention, and overall satisfaction of house accounts.
Manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.
Cultivate strong social and professional bonds with key decision-makers.
Serve as the primary liaison between customers and the Customer Service Department (CSD).
Maintain a minimum of 10 follow-up calls per week for account relationship upkeep.
Prepare and deliver On-Time Performance (OTP) and EDI reports within the first 10 days of each month for accounts with contracts or agreements.
Monitor route consistency; investigate and address service lapses.
Spend 50% of the time, or more, making in-person visits with customers.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience).
3 to 7 years of experience in materials, materials planning, logistics, or purchasing/procurement.
Proven track record in maintaining and expanding B2B relationships.
Experience with Mexican customs and international trade regulations is highly preferred.
Automotive Experience is a plus.

Benefits

Comp & perks

Bilingual (English and Spanish) - this is a MUST.
Reliable automobile to visit customers each week.
Strong interpersonal, networking, and presentation skills.
Ability to make prompt, informed decisions under pressure.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Strong analytical and problem-solving skills.
Highly organized with strong attention to detail.
Proactive, optimistic, and self-motivated work ethic.
Ability to travel as needed for client visits.
Experience with CRM systems (e.g., Salesforce, HubSpot).
Knowledge of freight forwarding, partial loads, and expedited freight services.
Understanding of EDI systems and performance reporting.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logisticssupply chain managementmaterials planningpurchasingB2B relationship managementOn-Time Performance (OTP) reportingEDI reportingroute consistency monitoringcustomer service

Soft Skills

account managementrelationship buildingcollaborationcommunicationproblem-solving

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in International TradeBachelor’s degree in LogisticsBachelor’s degree in Supply Chain Management