Desktop & Technical Support Specialist
Vonage
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Provide onsite technical support for hardware, software, and network issues for our Mexico peers.
- Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.
- Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment.
- Respond promptly to IT support tickets, resolving issues efficiently and ensuring user satisfaction.
- Collaborate with the IT team to maintain infrastructure, including servers, networks, and software systems.
- Perform regular maintenance tasks such as updates, patches, and backups to ensure system security and stability.
- Document IT procedures and provide technical guidance to end-users for effective troubleshooting and training.
Requirements
- Over 3 years of experience in IT support, with expert-level skills in technical support, desktop support, and help desk roles.
- Proficient in using Airwatch Workspace One for mobile device management, including policy configuration, app deployment, and security settings.
- Skilled in Google Workspace, Trend AV antivirus, and BeyondTrust privileged access management for productivity, security, and access control.
- Experienced with remote desktop tools and help desk software (e.g., ConnectWise, AirWatch, Jira Service Desk).
- Strong hands-on experience provisioning and re-imaging devices across Windows, Linux, MacOS, ChromeOS, iOS, and Android platforms.
- Knowledgeable in diagnosing/troubleshooting issues, physical installation, and cabling of network and UPS equipment.
- Adept at supporting VPN connectivity and managing conference room AV systems for smooth meetings and presentations.
Benefits
- Unlimited discretionary time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdesktop supporthelp deskmobile device managementpolicy configurationapp deploymentsecurity settingsprovisioningre-imagingtroubleshooting
Soft skills
user satisfactioncollaborationtechnical guidanceeffective troubleshootingtraining