Volton Ελληνική Ενεργειακή

Operations

• - Manage and maintain CRM systems and customer databases
• - Monitor KPIs and prepare daily, weekly, and monthly performance reports
• - Develop and maintain sales dashboards and management reporting
• - Support sales pipeline management and follow-up processes
• - Coordinate activities between Sales, Marketing, Customer Service, and Back Office teams
• - Assist in the preparation and management of offers, contracts, and commercial proposals
• - Standardize and optimize sales processes and workflows
• - Review the accuracy of offers and pricing information
• - Support onboarding and training of new Sales team members
• - Participate in the planning and monitoring of sales campaigns and maintain organized sales documentation

Sales Operations Officer

Call Center Representative

• Manage daily communication and relationships with external call center partners to monitor sales performance and productivity
• Support onboarding, training, and continuous development of partners and agents on products, offers, and operational procedures
• Track daily and monthly sales targets while analyzing KPIs such as applications, activations, approvals, rejections, and conversion rates
• Prepare performance reports and provide insights to management regarding sales and operational efficiency
• Monitor and manage customer applications through Salesforce, ensuring data accuracy and application quality
• Coordinate with internal departments to ensure timely approvals, activations, and issue resolution
• Create, monitor, and follow up on Jira tickets related to operational or partner-related issues
• Ensure compliance with company commercial policies, operational procedures, and SLA timelines
• Identify productivity or operational issues and implement corrective actions to improve performance and reduce rejected applications
• Collaborate with management on process optimization, new partnerships, and initiatives to increase production and sales performance

Sales Operations Officer

Account Manager, Indirect, Call Centers, D2D