Volton Ελληνική Ενεργειακή

Customer Support

• Lead a team of 10-15 Customer Care representatives of mixed skillset Real-time monitor of the team’s performance across touch points Voice, Written, Social
• Lead the daily pre shift briefings
• Support the development of your team of customer care advisors through: Contacts quality assurance, On the job coaching, One-to-one meetings
• Support the performance management model by achieving agreed KPIs
• Create exceptional customer experiences by actively participating in CX initiatives including but not limited to detractors analysis, voice of the customer, pulse weekly meetings.
• Identify team development opportunities and process improvements
• Manage outbound voice recurring campaigns by leveraging available workforce and real time performance

Customer Care Team Leader

Payroll

• Support in the collection and processing of payroll-related data
• Maintain and update employee personnel records
• Monitor and manage employee time tracking, attendance, absences, and leave requests
• Manage submissions and updates in the ERGANI II system (hiring, employment changes, work schedules, etc.)

Customer Care Team Leader

Payroll Officer