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Customer Growth – Lifecycle Manager
Volton Ελληνική ΕνεργειακήCustomer Growth & Lifecycle Manager at Volton overseeing customer experience and lifecycle initiatives in Athens, Greece. Drive customer growth and enhance engagement across various channels.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Experience management, focusing on customer journey redesign and cross-functional collaboration. Proficient in analyzing CX KPIs and translating customer insights into actionable strategies for operational excellence.
Highest-signal resume keywords
Customer Experience ManagementCustomer Journey RedesignCX KPIs AnalysisCross-Functional LeadershipData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DesignCommercial Process DesignDigital TransformationCustomer Lifecycle ManagementProduct-Market Fit
Soft Skills
Customer-First MindsetCollaborationStrategic Thinking
Tools & Technologies
Digital ChannelsCustomer Feedback Systems
Industry Keywords
Energy SectorTelecommunicationsRetail Sector
About the role
Key responsibilities & impact- Own the end-to-end Customer Experience roadmap across acquisition, onboarding, billing, retention, and digital channels.
- Translate Voice of Customer (VOC) and channel feedback into improvements in collaboration with Sales, Digital, Product, CVM, and Operations.
- Ensure a consistent customer experience across stores, partners, D2D, call center, and app/web channels.
- Convert market insights and customer lifecycle needs into new physical and digital customer journeys.
- Ensure product-market fit and commercial consistency across Sales and Digital.
Requirements
What you’ll need- 5–8 years of experience in Customer Experience, Service Design, Commercial Process Design, Commercial or Retail Operations, or Digital Transformation.
- Proven experience in customer journey redesign within the Energy, Telecommunications, or Retail sectors.
- Strong understanding of CX KPIs, including NPS, CSAT, churn, complaints, handling time, and digital adoption.
- Cross-functional leadership across Product, Sales, Digital, QA, and Compliance.
- Customer-first mindset with a data-driven and commercially accountable approach.
- Ability to translate strategy into pilots, training initiatives, and scalable operational processes.
Benefits
Comp & perks- Competitive salary package aligned with your experience and expectations.
- Hybrid working model offering flexibility and work life balance.
- Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities).
- Continuous learning culture with ongoing training and development opportunities.
- A dynamic, human-centric and high-performance work environment.
- Modern office spaces designed to enhance productivity and comfort.