Voltex Electrical Accessories

IT Support Specialist

Voltex Electrical Accessories

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

AzureMacOSServiceNowVoIP

About the role

  • - Act as the **first point of contact** for IT support requests via chat, email, ticketing system, or in person
  • - Diagnose and resolve **day-to-day IT issues**, including:
  • - How To and any Technical related queries Windows and macOS systems
  • - Microsoft 365, Google Workspace, and other collaboration tools
  • - VPN (SASE) and basic network connectivity
  • - Printers, phones, and peripheral devices
  • - VOIP (3CX)
  • - Support **employee onboarding and offboarding**, including:
  • - Device provisioning and setup
  • - Account creation, access changes, and offboarding tasks
  • - Install, configure, and maintain workstation software and hardware
  • - Assist with **identity and access management (IAM)** activities
  • - Log, update, and resolve support tickets with **clear, accurate documentation**
  • - Perform software updates and assist with troubleshooting performance or reliability issues
  • - Escalate more complex issues to **Tier 2 / Tier 3** support when required (both internal and external)
  • - Maintain **IT asset records** and manage equipment loans

Requirements

  • - 3+ years’ experience in **IT helpdesk, service desk, or technical support**
  • - Strong working knowledge of **Windows and/or macOS**
  • - Familiarity with **Active Directory, Azure AD, or similar IAM tools**
  • - Experience using **IT ticketing systems** (e.g. Jira Service Desk, Zendesk, ServiceNow)
  • - Experience supporting remote or hybrid work environments
  • - A practical, methodical approach to **troubleshooting and problem-solving**
  • - Clear, professional communication skills with the ability to explain technical concepts to non-technical users
  • - A customer-focused mindset with the ability to **prioritise and manage multiple requests**
  • - High level of professionalism and discretion when handling company information
Benefits
  • - Private Health Insurance
  • - Paid Time Off
  • - Work From Home options
  • - Training & Development opportunities
  • - Performance Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT helpdesktechnical supportWindowsmacOSActive DirectoryAzure ADIT ticketing systemstroubleshootingidentity and access managementdevice provisioning
Soft Skills
clear communicationcustomer-focusedproblem-solvingprofessionalismdiscretionprioritizationtime managementmethodical approachtechnical explanationmulti-tasking