Voltex Electrical Accessories

Product Designer

• Lead UX planning, research, and design direction across multiple digital products.
• Champion user-centred thinking and embed UX best practices across the product lifecycle.
• Translate business requirements, customer insights, and technical constraints into clear design strategies and solutions.
• Facilitate workshops and discovery sessions to explore problem spaces and align teams.
• Conduct user research including interviews, usability testing, observational studies, and heuristic evaluations.
• Analyse customer behaviour, user journeys, and product analytics to identify opportunities for improvement.
• Capture and communicate insights in a way that supports clear decision-making and prioritisation.
• Create personas, journey maps, and service blueprints to guide design decisions.
• Identify pain points, opportunities, and moments that matter across end-to-end experiences.
• Help align teams on current-state and future-state experience improvements.
• Produce high-quality wireframes, user flows, information architecture, prototypes, and polished UI designs.
• Collaborate closely with engineers to ensure high-quality implementation of UX work.
• Contribute to design standards, patterns, and components that support consistency across Voltex platforms.
• Partner with product managers, engineering leads, and stakeholders to define roadmap priorities and customer-centric outcomes.
• Mentor junior designers and uplift UX maturity within the team.
• Facilitate design sprints and workshops to support ideation, alignment, and rapid problem-solving.
• Leverage data, feedback, and experimentation to iterate and optimise digital experiences.
• Help drive the evolution of Voltex’s design system and UX guidelines.
• Keep up-to-date with industry trends, tools, and emerging practices to ensure innovation and quality remain high.

Senior UX Designer

Network Engineer

• Oversee the day-to-day operations of network infrastructure by monitoring system performance, configuration, maintenance, and repair.
• Assist in monitoring and managing the network infrastructure, including routers, switches, SASE, and VPNs to ensure uptime and performance.
• Assist in data center modernization, and cloud migration / adaptation activities. • Assist with IT infrastructure projects and initiatives.
• Provide tier 2-3 operational support to employees, diagnosing and resolving hardware, software, and networking issues.
• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel.
• Management of all networking equipment, and other components.
• Ensures high availability and acceptable levels of performance of mission critical host resources.
• Ensure that records of infrastructure equipment inventory are properly maintained.
• Interfaces with, and contributes to overall success of other IT teams, including Service Desk Operations, Database, and Applications Development.
• Creates and maintains a well-documented knowledge base.

IT Support

• - Act as the **first point of contact** for IT support requests via chat, email, ticketing system, or in person
• - Diagnose and resolve **day-to-day IT issues**, including:
• - How To and any Technical related queries Windows and macOS systems
• - Microsoft 365, Google Workspace, and other collaboration tools
• - VPN (SASE) and basic network connectivity
• - Printers, phones, and peripheral devices
• - VOIP (3CX)
• - Support **employee onboarding and offboarding**, including:
• - Device provisioning and setup
• - Account creation, access changes, and offboarding tasks
• - Install, configure, and maintain workstation software and hardware
• - Assist with **identity and access management (IAM)** activities
• - Log, update, and resolve support tickets with **clear, accurate documentation**
• - Perform software updates and assist with troubleshooting performance or reliability issues
• - Escalate more complex issues to **Tier 2 / Tier 3** support when required (both internal and external)
• - Maintain **IT asset records** and manage equipment loans

Senior UX Designer

Network Engineer

IT Support Specialist