Voltex Electrical Accessories

IT Support

• - Act as the **first point of contact** for IT support requests via chat, email, ticketing system, or in person
• - Diagnose and resolve **day-to-day IT issues**, including:
• - How To and any Technical related queries Windows and macOS systems
• - Microsoft 365, Google Workspace, and other collaboration tools
• - VPN (SASE) and basic network connectivity
• - Printers, phones, and peripheral devices
• - VOIP (3CX)
• - Support **employee onboarding and offboarding**, including:
• - Device provisioning and setup
• - Account creation, access changes, and offboarding tasks
• - Install, configure, and maintain workstation software and hardware
• - Assist with **identity and access management (IAM)** activities
• - Log, update, and resolve support tickets with **clear, accurate documentation**
• - Perform software updates and assist with troubleshooting performance or reliability issues
• - Escalate more complex issues to **Tier 2 / Tier 3** support when required (both internal and external)
• - Maintain **IT asset records** and manage equipment loans

IT Support Specialist