Lead customer discovery to understand goals, constraints, and site conditions; translate requirements into clear deployment plans and success criteria
Design and validate physical security and video analytics solutions, including camera coverage, placement guidance, and system architecture aligned to customer environments
Create and maintain accurate facility and camera maps using CAD tools (e.g., AutoCAD, Revit), covering floors, zones, key infrastructure, and naming conventions
Install, configure, and maintain edge compute and supporting equipment in IDFs or network closets, following best practices and vendor guidance
Plan, install, terminate, and test low-voltage cabling (Ethernet, fiber, and related infrastructure) to ensure reliable connectivity
Organize and manage racks and enclosures with clean cable management, labeling, and documentation to simplify operations and troubleshooting
Perform end-to-end technical validation (streams, detections, alerts, integrations, and network health); troubleshoot issues and drive rapid resolution
Coordinate with customer IT, security, and facilities teams on network requirements, firewall rules, DNS/NTP, and access needed for smooth go-lives
Work with external vendors and integrators to schedule site work, verify workmanship, and ensure deliverables meet requirements and timelines
Capture field data from drawings, surveys, and site walks; maintain accurate records that reflect real-world conditions and installed state
Build and maintain customer-facing documentation as the single source of truth, including maps, BOMs, as-builts, installation notes, configurations, and training guides
Establish and execute QA/QC checks to ensure deployments meet standards, are consistent across sites, and are operationally ready
Serve as technical lead during pilots and early deployments, providing on-site support, go-live readiness, and post-go-live stabilization
Deliver clear, practical end-user training for operators and administrators, covering workflows, roles, and escalation paths
Partner with Sales and Customer Success on demos, technical deep dives, RFP responses, and solution proposals that accurately reflect delivery capabilities
Provide regular project updates, risks, and next steps to internal and customer stakeholders; recommend continuous improvements based on field learnings
Stay current on relevant standards, regulations, and deployment best practices to ensure compliant, customer-ready solutions

Requirements

Bachelor’s degree in a relevant field (e.g., Security Management, Engineering, Information Technology) or equivalent practical experience
5+ years of experience delivering customer-facing technical deployments, ideally involving physical security systems, video, networking, or edge compute
Strong understanding of security technology ecosystems, including video surveillance, access control, intrusion detection, and common third-party integrations
Ability to interpret architectural and engineering drawings and create or update accurate CAD designs using tools such as AutoCAD or Revit
Demonstrated project management and prioritization skills, with a track record of delivering pilots and deployments on time and within scope
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Comfort leading meetings, site walks, and on-site coordination with customers, integrators, and internal teams
Strong attention to detail, with disciplined documentation, reporting, and quality control practices
Willingness and ability to travel as needed for customer deployments, pilots, and operational support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CAD designvideo analytics solutionslow-voltage cablingnetwork configurationtechnical validationedge compute installationcamera placement guidancetroubleshootingQA/QC checksproject management

Soft Skills

communication skillsattention to detailorganizational skillsleadershipcustomer-facing skillsproblem-solvingteam coordinationtraining deliveryprioritizationcontinuous improvement

Certifications

Bachelor’s degree in Security ManagementBachelor’s degree in EngineeringBachelor’s degree in Information Technology