VOLT AI

Customer Success Manager

• Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
• Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
• Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
• Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
• Customer Support & Troubleshooting: Serve as Tier 1 support for your customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

Account Executive

• Individually prospect and drive direct sales to end users or through security resellers within the assigned geographic region
• Independently prospect and hunt for new customers, taking them from introduction to contract closure
• Collaborate effectively with the sales team while also being self-driven and capable of working independently
• Conduct product demonstrations and present value propositions to potential customers
• Understand customer needs and tailor solutions accordingly, positioning VOLT AI as the preferred choice
• Achieve or exceed sales targets by effectively managing the entire sales cycle
• Attend industry trade shows and events as needed

Sales Executive

Security Engineer

• Oversee customer-facing deployments, including device configuration, network setup, and system go-live.
• Conduct on-site visits to verify setups and ensure smooth rollouts.
• Lead installation of security technologies, ensuring compliance with industry standards (e.g., UL, NFPA).
• Train stakeholders on system operation and best practices.
• Troubleshoot network and device issues (e.g., VLANs, RTSP, firewalls, camera profiles).
• Collaborate with engineering teams to resolve escalations and improve system reliability.
• Install, configure, and maintain servers in IDFs, and manage low-voltage cabling (Ethernet, fiber optics) with proper documentation.
• Act as a trusted technical partner, ensuring maximum value from Volt AI’s solutions and providing proactive support to minimize downtime.
• Document deployment insights to enhance future customer experiences.
• Implement quality assurance/control to meet industry standards and organizational requirements.
• Supervise field operations teams for efficient project completion.
• Create and maintain accurate facility maps, as-built drawings, and system specifications.
• Generate reports on field operations performance and recommend improvements.
• Serve as a subject matter expert, providing technical guidance and innovative solutions.
• Manage projects to deliver on time and within budget.

Customer Success Manager

Sales Executive

Technical Field Operator – Physical Security