Customer Service Representative – Inbound & Outbound
Volksbank
full-time
Posted on:
Location Type: Hybrid
Location: Graz • Austria
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Salary
💰 €30,000 per year
About the role
- Focus on outbound calling
- Handle customer inquiries by phone, e-mail and via digital channels
- Structured and accurate processing of service cases
- Needs identification, cross- & upselling, and active product and service advisory
- Contribute to the optimization of processes and workflows
- Implementation and use of new systems and AI-powered tools in customer service
- Professional objection handling and courteous communication
Requirements
- Experience in customer service, call center or bank sales
- Basic knowledge of banking products (accounts, cards, payments, online banking)
- Confident use of CRM and banking systems
- Digital affinity and enjoyment of customer contact
- Team player with strong communication skills and a service-oriented mindset
Benefits
- Modern workplace in downtown Graz
- Flexible working hours & hybrid/remote work
- Extensive training and development opportunities
- Company mobile phone & laptop, bike leasing (JobRad), meal allowance
- Open, appreciative and informal culture (use of informal address)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencebank salesbanking productsCRM systemsdigital toolsAI-powered toolsobjection handlingcross-sellingupselling
Soft Skills
communication skillsservice-oriented mindsetteam playercustomer contactneeds identificationcourteous communicationprocess optimizationworkflow optimizationactive advisorydigital affinity