Volksbank

Counselor

• Develop financing solutions for our clients to help them realize their housing dreams
• Support our branch client advisors in the area of housing finance
• Build and continuously expand housing financing in line with our business strategy
• Conduct comprehensive analysis and assessment of residential construction and renovation projects in close cooperation with other specialist departments
• Work closely with our distribution and sales partners
• Analyze and carry out cross-selling activities

Housing Finance Advisor, 80–100%

Human Resources

• Assist with HR projects
• Support recruiting and intern management
• Help with employer branding
• Support management of training and education costs
• General organizational and administrative HR tasks
• Support personnel administration (filing, documents, employment references, employment/labor law documents)

Intern – Human Resources

Architect

• Design and further development of data and DWH architectures at the intersection of on-premise and cloud
• Technical and functional responsibility for migrating existing DWH structures (on-prem) to modern cloud platforms
• Designing target architectures based on Microsoft Fabric and/or Databricks (lakehouse approach)
• Analysis, assessment and transformation of existing data models, interfaces and load processes
• Definition of migration and transition strategies including parallel operation and controlled cut-over scenarios
• Consideration of regulatory requirements for cloud usage and data processing, particularly in the context of outsourcing under FMA (Financial Market Authority)
• Support in the technical evaluation and documentation of outsourcing scenarios (e.g., architecture, data flow and risk assessments)
• Ensuring data consistency, performance, governance and data lineage across system boundaries
• Close collaboration with data engineers, BI teams, business units, IT security and IT operations
• Contribution to architecture standards, blueprints and technology guidelines

Data Architect, Expert

Data Engineer

• Entwicklung, Optimierung und Betrieb von Analytischen Datenmodellen, Datenprodukten und Abfragen (Schwerpunkt SQL bzw. Spark )
• Modellierung, Transformation und Dokumentation von Datenmodellen mit dbt als Framework
• Aufbau und Weiterentwicklung von Reporting- und Analytics-Lösungen mit Power BI (Daten Produkte, Semantische Modelle, Performance-Optimierung)
• Integration, Transformation und Qualitätssicherung von Daten aus unterschiedlichen Quellsystemen
• Umsetzung von Datenpipelines entlang definierter Datenarchitekturen und Data-Lineage-Vorgaben
• Enge Zusammenarbeit mit Fachbereichen zur Übersetzung fachlicher Anforderungen in robuste technische Datenmodelle
• Durchführung von ad-hoc Analysen sowie technischer Support für bestehende Reports und Dashboards
• Mitarbeit an der Weiterentwicklung unserer Datenplattformen, Modellierungs- und Reporting-Standards

Data Engineer – Expert

Manager

• First point of contact for our customers in the branch.
• Assist customers with using our self-service equipment in the branch.
• Serve as a digital ambassador, helping customers with questions (e.g. online banking or apps).
• Proactively engage customers about current promotions and to arrange appointments.
• Be an integral part of the branch team and embody the customer-focused banking ethos.

Service Manager – Part-time, 29 hrs/week

Customer Support

• Focus on outbound calling
• Handle customer inquiries by phone, e-mail and via digital channels
• Structured and accurate processing of service cases
• Needs identification, cross- & upselling, and active product and service advisory
• Contribute to the optimization of processes and workflows
• Implementation and use of new systems and AI-powered tools in customer service
• Professional objection handling and courteous communication

Customer Service Representative – Inbound & Outbound

Sales

• Building and maintaining sustainable client relationships to establish long-term partnerships
• Acquisition and professional servicing of domestic institutional clients
• Active sales and development of tailored solutions for investment and hedging products
• Deepening existing client relationships and acquiring new clients

Institutional Sales

• Preparation of risk reports, analysis of risk positions and limit monitoring
• Further development of interest rate and liquidity risk modelling
• Analysis and improvement of product mapping for customer and capital markets products
• Analysis and implementation of new regulatory requirements
• Participation in IT projects, e.g., implementation and data integration of new ALM software
• Contact person in risk management for Treasury, Accounting and Regulatory Reporting

Interest Rate and Liquidity Risk Manager, Expert

• Fokus auf Outbound-Telefonie
• Bearbeitung von Kundenanfragen telefonisch, per E-Mail und über digitale Kanäle
• Strukturierte und korrekte Abwicklung von Servicefällen
• Bedarfserkennung, Cross- & Upselling sowie aktive Produkt- und Serviceberatung
• Mitwirkung bei der Optimierung von Prozessen und Arbeitsabläufen
• Einsatz neuer Systeme und KI-gestützter Tools im Kundenservice
• Professionelle Einwandbehandlung und freundliche Gesprächsführung

Mitarbeiter:in Kundenservice Center – Inbound & Outbound

• Erarbeitung von Finanzierungslösungen für unsere Kund:innen bei der Umsetzung ihrer Wohnträume
• Unterstützung unserer Kundenbetreuer:innen in den Filialen im Bereich Wohnraumfinanzierung
• Auf- und kontinuierlicher Ausbau der Wohnbaufinanzierungen entsprechend unserer Geschäftsstrategie
• Gesamtheitliche Analyse und Beurteilung von Wohnbau- bzw. Sanierungsprojekten in enger Zusammenarbeit mit anderen Fachabteilungen
• Enge Zusammenarbeit mit unseren Vertriebspartnern
• Analyse und Durchführung von Cross-Selling-Aktivitäten

Berater:in Wohnbaufinanzierung, 80-100%

Risk

• Administrative support: Preparation of meetings and minute-taking.
• Communications management: Creation and editing of presentations, reports and correspondence in German and English.
• Project coordination: Support for projects in risk management and IT, including monitoring milestones and deadlines.
• Digital tools & AI: Use of AI-supported applications to increase efficiency (e.g., document creation, data analysis, meeting transcripts) and support in implementing new digital processes and automation solutions.
• Information preparation: Analyzing and compiling data for board materials and decision-making support.
• Interface function: Coordination between internal departments (Risk, IT, Compliance) and external stakeholders.
• Confidentiality: Ensuring the confidential handling of sensitive information.