Director of Client Services
Volaris Group
full-time
Posted on:
Location Type: Office
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
ITSM
About the role
- Proactively manage all aspects of service delivery
- Provide leadership and support for the team to maintain service standards
- Ensure exceptional service quality and customer journeys
- Implement service management best practices and optimize resource utilization
- Lead and scale the Professional Services team to align with customer needs
- Develop and execute customer experience strategies
Requirements
- Proven experience in client services or customer support leadership
- Strong understanding of service delivery and IT Service Management best practices
- Experience in developing growth strategies for professional services
- Strong analytical and data-driven mindset to improve customer satisfaction
- Excellent communication and leadership skills
- Ability to work collaboratively with cross-functional teams.
Benefits
- Competitive compensation
- Comprehensive benefits package
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service deliveryIT Service Managementcustomer experience strategiesresource utilizationservice management best practicesanalytical skillsdata-driven mindset
Soft skills
leadershipcommunicationcollaborationcustomer satisfaction