Volantsoft Inc

Cloud Engineer

• Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
• Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
• Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
• Enable bi-directional data flows for customer data synchronization, ticket creation, and case management.
• Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3.
• Leverage AWS AI/ML services to enhance IVR and chatbot automation.
• Collaborate with business teams to automate workflows in Zoho and other third-party tools.
• Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
• Troubleshoot issues, optimize integrations, and deliver continuous improvements.

AWS Connect Developer

QA Engineer

• Contractor will be responsible for manual testing within the project
• Creation of manual test cases based on project requirements and PBI’s
• Execution of manual test cases based on project requirements and PBI’s
• Creation of bugs associated with development efforts
• Reporting of testing status to manager on a weekly basis
• Delivering a weekly report with test cases created and bugs reported
• Analyzing current project impediments and projecting work for the upcoming week

QA Tester, Dynamics 365, Azure DevOps

• Develop and maintain AWS-based applications with a focus on IVR and telephony systems
• Build resilient IVR solutions ensuring proper failure handling, retries, and fallback logic
• Manage AWS infrastructure using Infrastructure as Code practices
• Design and integrate APIs for seamless IVR workflows
• Model and access data using DynamoDB to support application functionality
• Collaborate with cross-functional teams to enhance application performance and reliability

Senior AWS Connect Developer

• Solution Design and Architecture: Design and implement AWS architecture to migrate call recordings and analytics
• Assess the existing Amazon Connect and Calabrio integration
• Define migration strategies for historical recordings, transcripts, and associated metadata
• Develop reusable Infrastructure as Code using AWS CloudFormation, Terraform, or AWS CDK
• Backend Development: Build serverless and microservices-based applications
• Develop APIs and automation for migrating recordings and metadata
• Front-End Development: Develop dashboards and administrative tools
• Build interfaces for migration monitoring and operational reporting
• Data Migration and Validation: Develop automated scripts and perform data validation
• Ensure chain of custody and auditability throughout the migration process
• DevOps and Automation: Build and maintain CI/CD pipelines
• Security and Compliance: Implement encryption, access controls, and audit logging
• Collaboration: Partner with contact center, infrastructure, security, and business stakeholders

AWS Connect Developer

QA Tester, Dynamics 365, Azure DevOps

Senior AWS Connect Developer

AWS Full Stack Developer – Amazon Kinesis, AWS Connect