Volantsoft Inc

Cloud Engineer

• Develop and maintain AWS-based applications with a focus on IVR and telephony systems
• Build resilient IVR solutions ensuring proper failure handling, retries, and fallback logic
• Manage AWS infrastructure using Infrastructure as Code practices
• Design and integrate APIs for seamless IVR workflows
• Model and access data using DynamoDB to support application functionality
• Collaborate with cross-functional teams to enhance application performance and reliability

Senior AWS Connect Developer

• Solution Design and Architecture: Design and implement AWS architecture to migrate call recordings and analytics
• Assess the existing Amazon Connect and Calabrio integration
• Define migration strategies for historical recordings, transcripts, and associated metadata
• Develop reusable Infrastructure as Code using AWS CloudFormation, Terraform, or AWS CDK
• Backend Development: Build serverless and microservices-based applications
• Develop APIs and automation for migrating recordings and metadata
• Front-End Development: Develop dashboards and administrative tools
• Build interfaces for migration monitoring and operational reporting
• Data Migration and Validation: Develop automated scripts and perform data validation
• Ensure chain of custody and auditability throughout the migration process
• DevOps and Automation: Build and maintain CI/CD pipelines
• Security and Compliance: Implement encryption, access controls, and audit logging
• Collaboration: Partner with contact center, infrastructure, security, and business stakeholders

Senior AWS Connect Developer

AWS Full Stack Developer – Amazon Kinesis, AWS Connect