AWS Connect Developer

Volantsoft Inc

AWS Connect Developer building Amazon Connect workflows and CRM integrations for Volantsoft, an IT services and enterprise application company. Developing Node.js services, AWS pipelines, and AI-enabled contact-center automation.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Amazon Connect development, including designing and optimizing contact flows, integrating with various CRMs, and implementing AWS services for enhanced automation and data management. Proficient in Node.js development and ensuring compliance and security in contact center environments.

Highest-signal resume keywords

Amazon Connect DevelopmentNode.js DevelopmentCRM IntegrationIAM SecurityAWS AI/ML Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Amazon ConnectNode.jsKinesisDynamoDBAthenaS3REST APIsGraphQL APIsAmazon LexZoho CRM

Tools & Technologies

Zoho CRMSalesforceServiceNowZendeskTwilioAvayaGenesys

Industry Keywords

Contact Center TechnologiesOmni-Channel InteractionsData SynchronizationTicket CreationCase Management

Tech Stack

Tools & technologies

AWSDynamoDBGraphQLJavaScriptNode.jsServiceNow

About the role

Key responsibilities & impact

Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
Enable bi-directional data flows for customer data synchronization, ticket creation, and case management.
Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3.
Leverage AWS AI/ML services to enhance IVR and chatbot automation.
Collaborate with business teams to automate workflows in Zoho and other third-party tools.
Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Requirements

What you’ll need

10+ years of software development experience, including 5+ years in Amazon Connect development.
Strong Node.js development skills for backend services, APIs, and integrations.
Hands-on experience with Amazon Connect contact flows, queues, routing profiles, and reporting.
Proven experience integrating Amazon Connect with Zoho CRM or other CRMs such as Salesforce and ServiceNow.
Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
Solid understanding of IAM security, role-based access, and compliance requirements.
Experience with Amazon Lex, Polly, and Transcribe for conversational AI preferred.
Knowledge of the Zoho ecosystem, including CRM, Desk, Campaigns, and Zoho PhoneBridge API preferred.
Background in contact center technologies such as Avaya, Genesys, or Twilio preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Volantsoft Inc Website LinkedIn All Job Openings 11 - 50 employees Founded 2012 💼 Consulting 🏥 Healthcare 📦 Logistics Consulting
Healthcare
Logistics Volantsoft Inc is a Texas-based IT consulting firm founded in 2012 that delivers enterprise-grade technology solutions to commercial and government clients. The company specializes in enterprise application development and integration, cloud modernization, AI-driven solutions (including chatbots and conversational AI), mobility, quality assurance, and secure, compliant government IT services. Volantsoft focuses on accelerating digital transformation, automation, and scalable, secure architectures to drive measurable business outcomes. AWS Connect Developer 🔥 17 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer AWS DynamoDB GraphQL JavaScript Node.js ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
Enable bi-directional data flows for customer data synchronization, ticket creation, and case management.
Implement real-time event streaming and reporting pipelines using Kinesis, DynamoDB, Athena, and S3.
Leverage AWS AI/ML services to enhance IVR and chatbot automation.
Collaborate with business teams to automate workflows in Zoho and other third-party tools.
Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
Troubleshoot issues, optimize integrations, and deliver continuous improvements. 🎯 Requirements
10+ years of software development experience, including 5+ years in Amazon Connect development.
Strong Node.js development skills for backend services, APIs, and integrations.
Hands-on experience with Amazon Connect contact flows, queues, routing profiles, and reporting.
Proven experience integrating Amazon Connect with Zoho CRM or other CRMs such as Salesforce and ServiceNow.
Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
Solid understanding of IAM security, role-based access, and compliance requirements.
Experience with Amazon Lex, Polly, and Transcribe for conversational AI preferred.
Knowledge of the Zoho ecosystem, including CRM, Desk, Campaigns, and Zoho PhoneBridge API preferred.
Background in contact center technologies such as Avaya, Genesys, or Twilio preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Azure Cloud Engineer 🔥 2 hours ago Medical Review Institute of America, LLC 501 - 1000 🛡️ Insurance 💼 Consulting ⚖️ Legal Website LinkedIn All Job Openings Principal Azure Cloud Engineer designing governed, secure infrastructure for a healthcare utilization management company. Leading migrations, automation, compliance, resilience, and cloud engineering standards. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior ☁️ Cloud Engineer Azure Cloud DNS Python Terraform Vault Senior Cloud Developer 🔥 3 hours ago Dynamo Strategies, LLC. 2 - 10 🏛️ Government 💼 Consulting 🔒 Cybersecurity Website LinkedIn All Job Openings Senior Cloud Developer modernizing AWS-based hybrid call center infrastructure for Intellect Solutions. Designing secure, scalable telecommunications solutions and supporting 24/7 federal mission-critical services. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior ☁️ Cloud Engineer Ansible AWS Cloud Docker Kubernetes Packer Splunk Cloud Engineer – Vercel Platform Support 🔥 7 hours ago Clera 1 - 10 Website LinkedIn All Job Openings Cloud Engineer administering Vercel-hosted enterprise web platforms for a major US enterprise client. Managing governance, reliability, deployments, observability, and production support. 🇺🇸 United States – Remote 💵 $65 / hour 💰 $180k Grant on 2025-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior ☁️ Cloud Engineer AEM Cloud JavaScript Next.js React Cloud & FinOps – Azure Architect 🔥 8 hours ago VIZX International 51 - 200 🏥 Healthcare 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Azure Architect leading FinOps, governance, and lifecycle management for an ethical beauty retailer’s enterprise cloud estate. Designing cost-efficient Azure data platforms and reducing long-term storage spend. 🇺🇸 United States – Remote 💵 $13 / hour ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Azure Cloud Senior Database Engineer, Postgre SQL/AWS Aurora 🔥 8 hours ago ABC Legal Services 201 - 500 ⚖️ Legal 🤝 B2B 📋 Compliance Website LinkedIn All Job Openings Database Engineer scaling PostgreSQL and AWS Aurora for ABC Legal Services’ core legal-services platform. Optimizing production queries, schemas, reliability, access, and operational workflows. 🇺🇸 United States – Remote 💵 $140k - $150k / year ⏰ Full Time 🟠 Senior ☁️ Cloud Engineer 🦅 H1B Visa Sponsor AWS ERP Java Linux PostGIS Postgres Spring SQL View More Cloud Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs