VoiceLine

Project Manager

• Take on a key role in the successful implementation and scaling of our customer projects
• Manage software projects across the entire lifecycle, from pre-sales/bid management to go-live
• Responsible for all project phases from setup and validation/conception through implementation and rollout to go-live
• Act as the central point of contact for internal teams and customers
• Actively contribute to shaping and improving project management processes, standards and workflows at VoiceLine

Project Manager – Full-time

Customer Success Manager

• Lead and develop our growing Customer Success team (currently 3 people, expected to double within 12 months).
• Serve as the main escalation point and mentor for Customer Success Managers, fostering both personal and professional growth.
• Define and implement scalable processes and success frameworks that drive product adoption, engagement, and retention.
• Oversee customer activation, including workshops and trainings, ensuring seamless onboarding and measurable outcomes.
• Build trusted relationships with key customer stakeholders, including C-level decision-makers, to drive upsells and renewals.
• Track key success metrics, report outcomes, and continuously optimize strategies to improve product engagement and customer satisfaction.
• Collaborate closely with our Sales and Product teams to share insights, shape feature roadmaps, and align VoiceLine’s value with customer needs.
• Represent Customer Success in the leadership team and report directly to the founders.

Project Manager – Full-time

Customer Success Team Lead