Vodafone

Manager, Network Operations Engineer – Optical

Vodafone

full-time

Posted on:

Location Type: Office

Location: India

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About the role

  • Deliver second-line technical support for customer optical services.
  • Perform proactive and reactive fault management and troubleshooting.
  • Identify and implement automation opportunities for knowledge bases and processes.
  • Represent the team in internal and external forums, including direct customer engagement for incident management and service reviews.
  • Drive resolution of technical escalations and lead best practices for owned platforms and systems.

Requirements

  • Minimum of 5 years’ experience in telecommunications with strong knowledge of Vodafone fixed networks.
  • Expertise in Ciena Optical Products and Platforms (6500, 5410, Waveserver) and OneControl/MCP NMS.
  • Strong understanding of OTN DWDM and SDH technologies.
  • Analytical problem solver with a proactive, self-starting approach.
  • Demonstrated ability to deliver exceptional customer service and manage complex issues effectively.
  • HNC or equivalent qualification preferred but not essential.
Benefits
  • Opportunity to work on cutting-edge optical technologies and platforms.
  • Exposure to complex problem-solving and high-impact projects.
  • Collaborative environment with global stakeholders.
  • Career growth through continuous learning and development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fault managementtroubleshootingautomationCiena Optical ProductsOneControl NMSMCP NMSOTN DWDMSDH technologies
Soft Skills
analytical problem solverproactiveself-startingcustomer serviceissue management
Certifications
HNC