People Services Partner Manager
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Newbury • United Kingdom
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About the role
- Responsible for managing strategic partnerships that support the delivery of HR services across the employee lifecycle
- Oversee and optimize relationships with HR service providers
- Ensure that outsourced HR services meet performance standards, contractual obligations, and business goals
- Serve as the main point of contact between internal HR team and external service partners
- Drive value, efficiency, and service excellence
- Ensure seamless delivery of HR services such as onboarding, employee journey management, and offboarding
- Act as the escalation point for service issues; coordinate resolution strategies and communicate outcomes
- Monitor and analyse service delivery data to identify trends, gaps, and opportunities for improvement
Requirements
- Proven experience in HR operations, shared services and external HR partner management through a period of business transformation
- Proven experience of overseeing the end-to-end 360 delivery of the people services shared services delivery including onboarding, in-life through to exit
- Proven experience in establishing partner performance standards and governance frameworks, aligned to strategic ambition, and managing service performance
- Strong understanding of HR functions, processes and employee lifecycle management
- Ability to analyse performance metrics and translate data into actionable insights
- Proficient in HRIS platforms and collaboration tools (e.g., SAP SuccessFactors, Microsoft Office)
Benefits
- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Personalised benefits for you and your family, like discounts, vouchers, a pension plan and more
- Amazing learning tools and top-notch parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR operationsshared servicespartner managementperformance standardsgovernance frameworksemployee lifecycle managementperformance metrics analysisdata analysisonboardingoffboarding
Soft Skills
relationship managementcommunicationproblem-solvingstrategic thinkingservice excellencecoordinationanalytical thinkingvalue-driven mindsetefficiency optimizationescalation management