Vodafone

Quality Audit Team Lead – Senior Manager

Vodafone

full-time

Posted on:

Location Type: Office

Location: India

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Job Level

Senior

About the role

  • Lead the full quality assurance lifecycle, including sample selection, audit execution, error root cause analysis (RCA), and feedback delivery.
  • Ensure compliance with regulatory and internal standards, maintaining accuracy and completeness of cases.
  • Share error logs, RCA, and remediation reports with stakeholders promptly.
  • Support the design and implementation of quality management programmes to enhance operational excellence.
  • Conduct RCA for critical errors, identify systemic issues, and recommend corrective actions.
  • Facilitate coaching sessions and performance calibration using standard benchmarks.
  • Deliver quality assurance training and lead calibration sessions to align audit standards.
  • Escalate recurring or serious performance issues for resolution and follow-up.

Requirements

  • Strong understanding of HR operations, transactional quality, and compliance workflows.
  • Proficient in Six Sigma, Lean, and ISO audit frameworks.
  • Experienced in coaching, mentoring, and managing audit teams.
  • Skilled in clear communication of audit findings and recommendations.
  • Collaborative mindset with ability to work across HR, compliance, and operations teams.
  • Exposure to automation frameworks and digital audit tools.
  • Experience in training sessions and calibration workshops.
  • Knowledge of business process improvement and strategic planning (desired).
  • Familiarity with tools like Signavio, Celonis, or ARIS for process mapping (desired).
  • Working knowledge of SAP-based systems such as SuccessFactors and Employee Interaction Centre (EIC) (desired).
Benefits
  • Opportunity to lead quality assurance initiatives across a global HR services function.
  • Exposure to advanced audit frameworks and digital tools.
  • Collaborative work environment with cross-functional teams.
  • Career growth through continuous learning and process improvement projects.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
error root cause analysisSix SigmaLeanISO audit frameworksbusiness process improvementstrategic planningautomation frameworksdigital audit toolsprocess mapping
Soft Skills
coachingmentoringclear communicationcollaborative mindset