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About the role
- Define service design for products, services, or propositions within agile NPD teams, ensuring stakeholder input and approval.
- Capture and communicate network, service, and operational support requirements in line with company standards.
- Drive adoption of automation and digitisation within product development processes.
- Review ARIS process flows with operations to identify and resolve issues.
- Manage end-to-end design adoption and delivery of services into markets, ensuring readiness for service and operational support.
- Oversee service transition to in-life operational teams and enable continuous service improvement activities.
Requirements
- Proven experience delivering service designs across multi-disciplinary areas in large telecom or IT environments.
- Ability to understand and communicate across diverse disciplines such as sales, order management, provisioning, assurance, billing, and operations.
- Skilled in process mapping, improvement, and reengineering, with ARIS L3 process design expertise.
- Strong knowledge of telecom processes and TM Forum Frameworx.
- Exceptional stakeholder management and communication skills.
- Preferred qualifications: Agile certification.
- Six Sigma.
- ITIL Foundation.
- ARIS Designer Process experience.
Benefits
- Opportunity to work on cutting-edge service design projects impacting global markets.
- Exposure to agile methodologies and digital transformation initiatives.
- Collaborative work environment with cross-functional teams across multiple geographies.
- Career growth through continuous learning and development programmes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service designprocess mappingprocess improvementprocess reengineeringARIS L3 process designautomationdigitisationtelecom processesTM Forum Frameworxservice transition
Soft skills
stakeholder managementcommunicationcollaborationproblem-solvingorganizational skills
Certifications
Agile certificationSix SigmaITIL Foundation