Deputy Manager – M365 Suite, Exchange Online, SharePoint, Teams, OneDrive, Defender, Purview, Ansible
Vodafone
full-time
Posted on:
Location Type: Office
Location: Pune • India
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Tech Stack
About the role
- Deliver L2 support for M365 services, including Defender for M365, Exchange Online, SharePoint Online, Teams, and OneDrive
- Manage security features and requests for Defender for 365 and Purview
- Troubleshoot and resolve technical issues escalated from L1 support promptly
- Assist in deployment, configuration, and maintenance of M365 services
- Monitor system performance and implement corrective actions
- Document processes, solutions, and best practices
- Stay updated with M365 features and industry trends
- Provide training and guidance to L1 support and end-users
- Participate in on-call rotation for after-hours support
Requirements
- Bachelor’s degree in Computer Science, IT, or related field
- 5–7 years of experience in IT support with a focus on Microsoft 365 services
- Strong troubleshooting and problem-solving skills
- Experience in Ansible programming, Sharepoint Online, OneDrive, Teams
- Knowledge of M365 administration and configuration
- Excellent communication and interpersonal skills
- Ability to work effectively in a team-oriented environment
- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Security, Compliance, and Identity Fundamentals are a plus
Benefits
- Opportunity to work on cutting-edge Microsoft 365 technologies
- Exposure to global projects and collaboration with diverse teams
- A culture that values innovation, learning, and career growth
- Flexible working environment and inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
M365 servicesDefender for M365Exchange OnlineSharePoint OnlineTeamsOneDriveAnsible programmingM365 administrationtroubleshootingproblem-solving
Soft skills
communicationinterpersonal skillsteam-orientedtrainingguidance
Certifications
Microsoft Certified: Modern Desktop Administrator AssociateSecurity, Compliance, and Identity Fundamentals