Senior Talkmobile Manager
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Newbury • United Kingdom
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Job Level
About the role
- Step into a career-defining role shaping the future of Talk Mobile
- Lead with vision and purpose, driving innovation and customer-centricity
- Own Talk Mobile’s brand and commercial strategy
- Take full responsibility for Talk’s P&L, driving growth through retention, pricing, and campaign performance
- Define and deliver a compelling proposition roadmap, introducing new products and services
- Monitor and optimize product performance to keep us competitive in the market
- Lead the customer experience strategy, improving satisfaction and loyalty
- Oversee care operations through outsourced partnerships
- Manage technology operations, ensuring system stability and operational excellence
- Champion a culture of accountability and customer-first thinking
Requirements
- Senior leadership experience in telecoms or consumer services
- Proven track record in brand strategy, proposition development, and campaign execution
- Understanding of CVM, retention, and base management strategies
- Experience in customer experience and care operations, including regulatory and accessibility standards
- Confidence in managing technology operations across digital and operational platforms
- Experience managing outsourced care and delivery partners
- Highly analytical with strong performance management skills
- Excel at stakeholder management and cross-functional collaboration
Benefits
- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Personalised benefits for you and your family
- Discounts, vouchers, a pension plan and loads more
- Amazing learning tools and top-notch parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
brand strategyproposition developmentcampaign executionCVMretention strategiesbase managementcustomer experiencecare operationsperformance managementtechnology operations
Soft skills
leadershipinnovationcustomer-centricityanalytical skillsstakeholder managementcross-functional collaborationaccountabilitycustomer-first thinking