Vodafone

Deputy Manager – HR COE Services

Vodafone

full-time

Posted on:

Location Type: Office

Location: Pune • India

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About the role

  • Support HR colleagues and HRBPs across multiple countries and business units in delivering hire-to-retire processes, reports, dashboards, and maintaining data hygiene.
  • Act as a point of contact for business functions, resolving internal customer issues by advising and executing HR activities aligned with global and local procedures.
  • Address complex employee queries that require cross-functional collaboration beyond self-service or AskHR.
  • Drive participation and closure of HR lifecycle processes and projects, including engagement surveys, performance appraisals, annual HR budgets, and reward nominations.
  • Prepare and present business review presentations for internal and international stakeholders.
  • Maintain monthly rolling forecast budgets, identify variances, and report to HRBPs across geographies.
  • Design and prepare weekly, monthly, and quarterly HR reports and dashboards, analysing key HR metrics.
  • Standardise data quality parameters, perform regular accuracy checks, identify anomalies, and ensure corrective actions in HRIS systems.
  • Collaborate with HRBPs to advise on process improvements, data quality, and KPI trends.
  • Identify and propose enhancements to improve employee experience, process efficiency, and resource optimisation.
  • Support transitions of new services from onsite to offshore, ensuring knowledge transfer and operational readiness.
  • Maintain knowledge repositories and process documentation.
  • Manage case volumes, triage tickets, and resolve escalations promptly to prevent recurrence.
  • Ensure compliance with GDPR and privacy standards in all transactions.

Requirements

  • Strong HR domain knowledge with an understanding of global business structures and operations.
  • Excellent verbal and written communication skills for managing diverse stakeholders.
  • Analytical and critical thinker with strong quantitative and problem-solving abilities.
  • Proactive, solution-oriented, and empathetic in managing customer needs.
  • Ability to think like an HRBP and deliver within a shared service model.
  • Passionate about improving employee experience and driving process excellence.
  • Skilled in Microsoft Word, advanced Excel, and PowerPoint; experience with Power BI, Power Automate, and SuccessFactors is an advantage.
  • Flexible to work in hybrid models and adapt to onshore market shifts.
  • Committed to maintaining data confidentiality and accuracy.
Benefits
  • Opportunity to work in a global capability centre supporting diverse geographies.
  • Exposure to international HR practices and collaboration with global HRBPs.
  • Hybrid working model offering flexibility.
  • A culture that values continuous improvement and innovation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data hygieneHR lifecycle processesperformance appraisalsbudget managementHR reportingdata qualityKPI analysisprocess improvementsemployee experience enhancementcase management
Soft skills
communication skillsanalytical thinkingproblem-solvingproactivesolution-orientedempatheticflexibilityadaptabilitycollaborationcustomer service