Vivobarefoot

Accounts Receivable

• Customer & Invoice Management
• New customer set up, including credit checks, and maintenance of account records for accuracy
• Monitoring automated invoicing processes in our ERP system (NetSuite) and investigating exceptions
• Raising sales invoices for delayed fulfilment notifications outside of the automation and the issuing of credit notes
• Cash Collection and Customer Communications
• Proactively collecting due and overdue cash from customers
• Customer relationship management including payment reminders and query resolution, working closely with the Commercial and Operations teams where required
• Building and maintaining strong relationships with customers while ensure timely payment across a high volume of Wholesale accounts
• Monitoring incoming payments and supporting the bank reconciliation by allocating payment to customer accounts accurately and timeously
• Liaising with customers where there are payment discrepancies
• E-commerce reconciliations of website sales to payments received and match off in NetSuite
• Sales to cash reconciliations for our retail stores (3 at present)
• Identifying differences between systems and supporting investigations of integration or data issues
• Assisting in preparation of the aged debt report and highlighting overdue balances
• Monthly Royalties calculations, following up with agents to receive timely invoices for payment
• Monthly sales accrual calculations and postings in NetSuite
• Supporting additional AR related reporting tasks and any other ad hoc tasks for the month-end process
• Continuously seek out improvements and efficiencies to the Order to Cash process
• Identifying errors, inconsistencies or inefficiencies and escalating where appropriate

Accounts Receivable Assistant

Customer Success Manager

• Own the execution and optimisation of lifecycle communications across CRM channels (email, SMS, in-app) and referral
• Take responsibility for improving key customer journeys through data, testing and continuous iteration
• Work cross-functionally with CX, Product, Brand, and Customer Service
• Ensure that customer insight is turned into practical improvements that drive measurable impact
• Own the build, deployment and optimisation of lifecycle CRM programmes across email, SMS and in-app channels
• Develop and maintain automated flows across key lifecycle stages (e.g. onboarding, post-purchase, re-engagement)
• Identify friction points and drop-offs using data and insight
• Implement improvements through CRM activity and coordinate with Product and CX where needed
• Design and run A/B tests across messaging, timing, channel mix and personalisation
• Track and report on lifecycle performance, linking CRM metrics to retention, engagement and lifetime value

Accounts Receivable Assistant

CRM Manager