VivoAquatics

Technician

• The main role of the Professional Services Technician is to provide technical expertise, training, and support for existing and prospective clients.
• Onsite visits to new and existing clients on a regular basis
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
• Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
• Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed
• Perform warranty repair and required maintenance of VivoPoint chemical feed systems
• Provide regular chemical water tests and recommendations to clients
• Complete onsite assessment and provide information and worksheet data as requested
• Take photo documentation of job sites, projects, and work completions as requested
• Provide material and labor cost estimates for repairs and installations as requested
• Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
• Record detailed notes on all service visits in NetSuite
• Communicate visits, repairs, and follow up information to supervisors in a timely manner
• Must wear appropriate PPE at all times
• Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
• Must maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all times
• Perform regular inventory or parts and equipment within your possession as requested
• Communicate with managers and billing department regarding job and project completions and parts used in a timely manner
• Must be able to gather parts and equipment from supply houses and other locations as requested
• Attend meetings, trainings, and company gatherings as needed
• Responsible for thorough knowledge of management company policies and property community policies
• Additionally duties may be assigned based on changes in client needs and in company needs and services offered

Professional Services Technician

Manager

• The main role of the Professional Services Manager is to ensure client expectations are being met by closely managing both field technicians and channel partners.
• This role is responsible for performing service, repairs, and installations to fill any existing gaps in coverage.
• Manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager.
• Perform onsite visits with existing clients regularly, supporting their needs.
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software.
• Provide technical support and perform installations, repairs, and maintenance as needed.
• Complete onsite assessments and provide documentation as requested.
• Ensure safety and PPE management compliance for technicians and onsite visits.
• Responsible for overseeing budget and spending in territory.

Professional Services Technician

Commercial Aquatics Install & Repair Manager