Professional Services Technician

VivoAquatics

Professional Services Technician providing technical expertise and support for clients at VivoAquatics. Responsibilities include onsite visits, training, and service of chemical feed systems.

Posted 6/30/2026full-timePlaya Vista • California • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $35 per hourWebsite

About the role

Key responsibilities & impact

The main role of the Professional Services Technician is to provide technical expertise, training, and support for existing and prospective clients.
Onsite visits to new and existing clients on a regular basis
Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed
Perform warranty repair and required maintenance of VivoPoint chemical feed systems
Provide regular chemical water tests and recommendations to clients
Complete onsite assessment and provide information and worksheet data as requested
Take photo documentation of job sites, projects, and work completions as requested
Provide material and labor cost estimates for repairs and installations as requested
Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
Record detailed notes on all service visits in NetSuite
Communicate visits, repairs, and follow up information to supervisors in a timely manner
Must wear appropriate PPE at all times
Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
Must maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all times
Perform regular inventory or parts and equipment within your possession as requested
Communicate with managers and billing department regarding job and project completions and parts used in a timely manner
Must be able to gather parts and equipment from supply houses and other locations as requested
Attend meetings, trainings, and company gatherings as needed
Responsible for thorough knowledge of management company policies and property community policies
Additionally duties may be assigned based on changes in client needs and in company needs and services offered

Requirements

What you’ll need

2+ years of experience in the aquatics industry required
2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems
2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices
Currently or previously held CPO license preferred
Valid driver license that has been valid for at least the last 2 years
Must be over the age of 21
Ability to communicate effectively in English. Bilingual a plus!
Successfully pass a thorough background check, including a DMV/driving record check

Benefits

Comp & perks

Medical
Dental
Vision
Life
Long-term Disability
Pet Insurance
401k Plan
Paid Vacation
Paid Sick Time
Holiday Pay
Floating Holidays
Company Vehicle with fuel card or Mileage Reimbursement
Employee Assistance Program (EAP)
Employee Referral Program
Employee Discount Program
Career Planning
Professional Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Installation of PumpsRepair of FiltersMaintenance of HeatersChemical Automation SystemsCommercial Circulation SystemsTechnical TrainingPhoto DocumentationCost EstimationService Order ManagementInventory Management

Soft Skills

Effective CommunicationClient TrainingTeam CollaborationProblem SolvingAttention to Detail

Certifications

CPO LicenseValid Driver License