Vivid Money

Junior Problem Manager

Vivid Money

full-time

Posted on:

Location Type: Hybrid

Location: Almaty • Kazakhstan

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Job Level

Junior

Tech Stack

GrafanaSQL

About the role

  • Act as incident commander for assigned incidents: coordinate resolution, communication, and timelines across teams
  • Provide 3rd-line support by conducting deep-dive investigations for escalations requiring strong technical troubleshooting
  • Maintain accurate records of problems and known errors, ensuring timely and high-quality root cause analyses (RCA)
  • Translate RCAs into actionable remediation tasks, agree priorities with stakeholders and track execution through to verification
  • Improve monitoring and alerting: tune Grafana/Kibana/Sentry signals and PagerDuty routing to reduce alert fatigue and catch regressions earlier
  • Create and maintain operational runbooks and known-issues articles to improve support and incident response speed

Requirements

  • 1+ year experience in incident management, production support, or tech support
  • Comfortable working in Jira-based workflows, with experience coordinating work across multiple stakeholders
  • Hands-on experience with observability tools, such as Kibana/ELK, Grafana, and Sentry; familiarity with PagerDuty is a strong plus
  • SQL proficiency: ability to write and optimise queries using SELECT, JOIN, and GROUP BY
  • Basic programming literacy: write simple scripts and work with HTTP and JSON
  • Good practical understanding of web fundamentals and where failures typically occur
  • Clear communication and structured thinking; able to operate with incomplete information and drive closure
  • Confident written and reading proficiency in English for technical documentation
  • Awareness of compliance requirements in fintech environments (PCI DSS, SOC 2, DORA)
Benefits
  • Competitive salary and benefits package (depending on location)
  • Real growth prospects
  • Significant responsibility
  • Ability to make an immediate impact from day one
  • Enhance your expertise and shape the future of FinTech
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementtechnical troubleshootingroot cause analysisSQLprogramming literacyweb fundamentals
Soft Skills
clear communicationstructured thinkingstakeholder coordination