Vivid Money

Customer Support

• Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English.
• Being our customers' voice by sharing their feedback and reporting their issues.
• Collaborating with our different teams and having direct impact to improve our Product.
• Representing Vivid Money and building a trustworthy relationship with our customers.

Customer Care Specialist

Analyst

• Lead analysis for complex, integration-heavy initiatives across core banking and payments domains
• Design technical solutions together with the development team – APIs, data models, integration flows, and business processes
• Develop and maintain clear technical specifications, system documentation, and integration contracts for development teams
• Collaborate with Product, Finance, Compliance, and external partners to translate business and regulatory requirements into actionable technical plans
• Investigate and resolve production issues: trace transactions, analyze data, coordinate with support and operations teams to find root causes and fix them
• Participate in the full product lifecycle – from discovery and solution design through delivery, testing, and post-launch support
• Continuously identify opportunities to optimize processes, improve system interactions, and reduce manual work for operations and finance teams

Senior System Analyst – Platform

Technical Product Manager

• Own the discovery and formalisation of business requirements and translate them into clear functional and technical specifications
• Partner closely with Sales teams to optimise outbound flows, CRM logic, segmentation, automation, setting KPIs, and performance tracking
• Collaborate with Product Managers and stakeholders to define scope, objectives, and measurable success criteria
• Act as a bridge between business and engineering, ensuring alignment between commercial needs and technical implementation
• Design and validate system logic, integrations, and product configurations related to banking and treasury offerings
• Support system testing, UAT, and validation to ensure high-quality delivery
• Drive post-launch monitoring, iteration, and continuous improvement
• Work with product metrics and analytics to improve conversion, funnel efficiency, and revenue impact

Analytics Engineer

• Design and own the Sales data domain within Growth
• Work extensively with CRM data to model sales pipelines, conversion funnels
• Build and maintain business-facing dashboards (Tableau)
• Analyze Sales effectiveness across field, outbound, and telesales
• Take ownership of data quality within the Sales domain

Analytics Engineer – Growth

Software Engineer

• Develop and maintain high-performance iOS applications using modern technologies and best practices
• Collaborate closely with designers, backend developers, and product managers to deliver seamless user experiences
• Participate in code reviews and contribute to improving our coding standards and architecture
• Optimize applications for speed, responsiveness, and scalability
• Stay up to date with the latest iOS technologies and propose improvements to our stack and processes

iOS Developer

• Conduct comprehensive analysis of business requirements
• Lead analysis for complex and integration-heavy initiatives
• Collaborate closely with the Product Manager and key stakeholders
• Take ownership of requirements throughout the full lifecycle
• Work closely with development teams to ensure alignment
• Participate in system testing, integration testing, and user acceptance testing (UAT)
• Support product rollouts and provide ongoing support and maintenance
• Continuously identify opportunities to optimize processes

Business / System Analyst

QA Engineer

• Conduct QA checks and case reviews across transaction monitoring, onboarding, and investigations.
• Assess whether analysts’ decisions are accurate, well-reasoned, and properly documented.
• Identify recurring issues, gaps, or risk trends, and share structured feedback with relevant teams.
• Support in maintaining and refining QA guidelines, scoring models, and documentation in line with established compliance frameworks.
• Work with the QA and FinCrime leads to track performance metrics and identify areas for improvement.
• Provide coaching and support to analysts on quality-related findings and best practices.
• Collaborate cross-functionally with Compliance, Product, and Data teams to enhance systems and controls.
• Contribute to audit readiness by maintaining clear and traceable QA documentation.

FinCrime Quality Assurance Specialist

Product Manager

• Development and execution of the product vision, strategy, and roadmap
• Collaborate with designers, engineers, and stakeholders to define product requirements
• Conduct user research and collect feedback to inform product decisions
• Work closely with the engineering team to prioritize and deliver product features
• Monitor product performance and key metrics to identify areas for improvement
• Stay up to date on industry trends and competitors to ensure our product remains competitive.

Senior Product Manager

• Own workforce planning and demand forecasting, ensuring the right number of skilled resources are available at the right time
• Actively monitor real-time performance, drive schedule adherence, and ensure service level agreements (SLAs) are consistently met
• Create and maintain monthly and daily schedules to cover chats, emails, side tasks, trainings, and meetings
• Monitor intraday performance against forecasts, staffing plans, and SLAs, taking proactive actions to manage risks
• Actively track backlog levels, anticipate potential buildup, and implement timely mitigation actions to prevent or reduce backlog
• Ensure consistent achievement of SLAs through effective planning and close collaboration with Customer Care leadership
• Identify opportunities to elevate the customer experience beyond SLAs, continuously improving WFM and RTM processes

Customer Care Specialist

Customer Care Specialist

Customer Care Specialist

Senior System Analyst – Platform

Technical Product Manager

Analytics Engineer – Growth

iOS Developer

Business / System Analyst

FinCrime Quality Assurance Specialist

Senior Product Manager

WFM/RTM – Customer Support