Vivecti Group

Counselor

• Independently lead consulting projects to optimize operating costs and revenues with the goal of sustainably improving the profitability of partner hospitals
• Plan, manage and coordinate projects in the medical area, e.g., public tenders under the VgV and cross-functional projects within hospitals
• Facilitate workshops with managing directors, heads of finance, chief physicians, and medical and nursing decision-makers
• Support and further develop expert networks in collaboration with hospitals and industry partners
• Support the procurement department and work closely with contracted suppliers
• Deliver professional project management including communication, documentation, and the refinement of templates and standards within your area of responsibility
• Actively shape and further develop the consulting portfolio taking into account current regulatory, economic and market-specific developments (e.g., expansion of outpatient care, hospital reform and sustainability)

Healthcare Consultant

Customer Support

• Technical initial qualification and analysis of incoming tickets (1st-level support), including assessment of error messages, process logic and system behavior
• Independent handling of technical customer inquiries in the Cockpit (SaaS): from functional questions to reproducing technical issues
• Close collaboration with departments such as Product Development, Professional Services and Engineering, especially for technical clarifications
• Support during Post-GoLive by taking over customers' technical follow-up questions and coordinating with PS teams
• Monitoring technical support KPIs and deriving optimization measures
• Contributing to ticket system automation: workflows, routing, classification logic
• Working on the AI bot: structuring technical content, creating and maintaining relevant knowledge entries
• Maintaining the knowledge base (technical FAQs, guides, troubleshooting steps)
• Participating in workshops to further develop our technical support processes

Customer Support Specialist – B2B SaaS

Financial Planning and Analysis

• You will support our team in an engaging mix of finance, administration, web design and customer communication:
• You check and record incoming invoices, ensuring smooth accounting processes.
• You assist customers with billing questions and work with them to find solutions.
• You manage the dunning mailbox and maintain oversight of outstanding items.
• You maintain contract data carefully and conscientiously.
• You support our web design team in maintaining and further developing our website in Webflow.
• You help organize and carry out trade shows.
• You support customer service and actively participate in customer acquisition.
• You pitch in with general administrative tasks and are a reliable support for the team.

Healthcare Consultant

Customer Support Specialist – B2B SaaS

Working Student — Finance, Administration