Answer incoming calls through a VOIP system in both English and Spanish
Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
Forward calls to the appropriate departments and take accurate messages
Schedule appointments and manage calendars
This is a fast-paced role where Legal Assistants will spend a significant portion of their day communicating via phone and email with legal teams

Requirements

Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
Previous experience in customer service or reception (experience in a legal setting is a plus)
Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
Empathy, professionalism, and a growth-oriented mindset

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

empathyprofessionalismgrowth-oriented mindsetcustomer servicecommunication