Viv Technologies

Customer Experience Associate – Growth & Engagement

Viv Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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About the role

  • Own and nurture inbound and warm leads
  • Build relationships with operators to understand their needs and readiness to adopt Viv
  • Run high-level product demos focused on value and outcomes
  • Follow up consistently to move interest into signed contracts
  • Act as a short-term bridge right after contracts are signed
  • Check in early to gather feedback, spot friction, and reinforce confidence
  • Share insights with Product, CX, and Implementation teams
  • Collaborate with Product and CX to keep messaging consistent

Requirements

  • Strong written and verbal communication skills
  • Comfort presenting to individuals or small groups
  • Ability to quickly learn and explain a SaaS product
  • Familiarity with CRM tools and virtual meeting platforms
  • Nice to have (not required): Exposure to SaaS, sales, or customer success
  • Experience in healthcare, home care, or franchise environments
  • Internships or early customer-facing roles
Benefits
  • direct impact on company growth
  • real exposure to sales, product, and customer strategy
  • high visibility and close collaboration with leadership
  • a team that invests in coaching, learning, and career acceleration
  • fostering an environment that reflects and supports diversity, equity, and inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS product knowledgeCRM tools familiarity
Soft Skills
written communicationverbal communicationpresentation skillsrelationship buildingfeedback gathering