Viv Technologies

Customer Support

• Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs
• Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users
• Work directly with a small, agile, cross functional team including engineers
• Debug errors within customers' integrations
• Escalate inquiries to senior technical support or software engineers accordingly
• Provide feedback to the Product Team on what features or enhancements may improve the product

Product Support Specialist

Implementation Specialist

• Deliver implementations to new onboarding customers following the sales and customer discovery phases.
• Develop and execute the implementation plan using project and process management techniques and skills.
• Develop training content and deliver impactful customer training including presentations, written materials, videos and demos.
• Responsible for implementation progress, ensuring scope of project is being adhered to, tracking implementation deliverables, and communicating and adjustments required to implementation plans to internal stakeholders.
• Liaise between the customer and internal stakeholders to ensure external customers’ expectations are clear and successfully delivered.
• Collaborate effectively with internal stakeholders to progress towards implementation milestones.
• Communicate all project updates to internal stakeholders including continuous improvement ideas.
• Create and maintain all relevant documentation as required.
• Leverage JIRA to communicate product enhancements, product issues, etc. to internal stakeholders.

Implementation Consultant

Full-stack Engineer

• Work in a small agile development team
• Produce the most advanced home care practice management system in the industry
• Tackle challenging problems using the JavaScript stack
• Collaborate with talented developers

Product Support Specialist

Implementation Consultant

Full Stack Developer