Viv Technologies

Customer Support

• Own and nurture inbound and warm leads
• Build relationships with operators to understand their needs and readiness to adopt Viv
• Run high-level product demos focused on value and outcomes
• Follow up consistently to move interest into signed contracts
• Act as a short-term bridge right after contracts are signed
• Check in early to gather feedback, spot friction, and reinforce confidence
• Share insights with Product, CX, and Implementation teams
• Collaborate with Product and CX to keep messaging consistent

Customer Experience Associate – Growth & Engagement