Vitta Corporation

Analyst

• Provide dedicated support to a specific client, ensuring agile and efficient assistance with requests related to corporate benefits contracts administered by the brokerage.
• Handle client inquiries by phone, email and other official channels;
• Clarify technical questions about coverages, contractual clauses, waiting periods and the provider network;
• Log, track and resolve received requests;
• Guide HR representatives and employees on operational procedures;
• Open and follow up on protocols with insurers/providers;
• Support reimbursement and authorization processes;
• Intervene and negotiate with insurers in more complex cases;
• Monitor operational pending issues;
• Track requests through a management system or spreadsheets when necessary;
• Monitor service-level agreements (SLAs);
• Ensure records and request histories are kept up to date.

Benefits Analyst – Mid-level

Customer Support

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company, with a focus on a welcoming approach, efficiency, quality of information, and resolving requests.
• Provide customer support through channels (chat, phone, e-mail)
• Record and track requests, complaints, questions, and appointments
• Work on problem resolution, seeking solutions within defined processes
• Escalate requests to responsible departments when necessary and follow them through to completion
• Meet deadlines, quality standards, productivity targets, and area KPIs
• Contribute to the continuous improvement of processes.

Benefits Analyst – Mid-level

Customer Service Assistant