Benefits Analyst – Mid-level

Vitta Corporation

Analista de Benefícios providing corporate benefits support and managing client inquiries in Brazil. Working in a hybrid setup with established operational collaboration.

Posted 7/10/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing corporate benefits contracts and providing client support, with a strong focus on operational procedures and effective communication with HR representatives and insurers. Proficient in tracking requests and monitoring service-level agreements to ensure efficient resolution of client inquiries.

Highest-signal resume keywords

Benefits OperationsClient SupportNegotiation SkillsService-Level Agreement MonitoringRequest Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Corporate Benefits ManagementOperational ProceduresRequest LoggingReimbursement ProcessesAuthorization Processes

Soft Skills

Effective CommunicationProblem-SolvingInterpersonal Skills

Tools & Technologies

Management SystemSpreadsheets

Industry Keywords

Insurance BrokerageBenefits ConsultancyHealth InsurerContractual ClausesProvider Network

About the role

Key responsibilities & impact

Provide dedicated support to a specific client, ensuring agile and efficient assistance with requests related to corporate benefits contracts administered by the brokerage.
Handle client inquiries by phone, email and other official channels;
Clarify technical questions about coverages, contractual clauses, waiting periods and the provider network;
Log, track and resolve received requests;
Guide HR representatives and employees on operational procedures;
Open and follow up on protocols with insurers/providers;
Support reimbursement and authorization processes;
Intervene and negotiate with insurers in more complex cases;
Monitor operational pending issues;
Track requests through a management system or spreadsheets when necessary;
Monitor service-level agreements (SLAs);
Ensure records and request histories are kept up to date.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Human Resources Management, Commercial Management, Actuarial Sciences, Insurance or related fields
Minimum of 2 to 4 years’ experience in benefits operations, preferably at an insurance brokerage, benefits consultancy or health insurer.