Patient Account Representative
VitalConnect
full-time
Posted on:
Location Type: Remote
Location: California • United States
Visit company websiteExplore more
Salary
💰 $22 - $24 per hour
About the role
- Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options via phone.
- Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate.
- Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner.
- Research/Review Explanation of Benefits (EOB's) that reflect payment or denial of patient medical claims in order to respond to patient inquiries.
- Accurately and concisely document patient's account with proper feedback, call summary and any resolution provided during each call.
- Process credit card transaction with patients over the phone and correctly apply proper payment.
- Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, etc.
- Liaison with the collection department to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise.
- Familiarity with negotiated contracts and applicable fee schedules.
- Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc.
- Assist with other related revenue cycle tasks as needed, such as contacting payment plan and patient paid direct, and self-pay patients for payment, emailing Financial Assistance Applications, etc.
Requirements
- Minimum of 3 years of experience in a customer service capacity, preferably in a healthcare related role; remote work experience preferred.
- High school diploma or GED required
- Proficiency in using medical billing software, insurance claims processes, Microsoft Office and payment handling.
- Excellent communication skills, both verbal and written, with a focus on empathy and professionalism.
- Ability to handle high volume calls.
- Strong understanding of relevant laws and regulations regarding healthcare billing, such as HIPAA compliance.
- Ability to work independently and effectively manage multiple tasks in a remote setting with strong time management and organizational skills.
Benefits
- medical
- dental
- 401K retirement plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billing softwareinsurance claims processespayment handlingcredit card transactionsfinancial assistance applicationsdocumentationcall summarynegotiated contractsfee schedules
Soft Skills
communication skillsempathyprofessionalismtime managementorganizational skillsindependencecustomer serviceproblem-solvingattention to detail
Certifications
high school diplomaGED