VitalConnect

Account Manager

• Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options via phone.
• Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate.
• Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner.
• Research/Review Explanation of Benefits (EOB's) that reflect payment or denial of patient medical claims in order to respond to patient inquiries.
• Accurately and concisely document patient's account with proper feedback, call summary and any resolution provided during each call.
• Process credit card transaction with patients over the phone and correctly apply proper payment.
• Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, etc.
• Liaison with the collection department to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise.
• Familiarity with negotiated contracts and applicable fee schedules.
• Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc.
• Assist with other related revenue cycle tasks as needed, such as contacting payment plan and patient paid direct, and self-pay patients for payment, emailing Financial Assistance Applications, etc.

Patient Account Representative

Compliance

• Provide ongoing management, education, support and enhancement to VitalConnect’s Compliance Program
• Monitor compliance with the Code of Business Conduct & Ethics
• Participate in the development and regular review of system-wide programs, policies, and procedures
• Research, revise and adopt appropriate policies and procedures to comply with the HIPAA Privacy Rule
• Receive and respond to complaints of alleged non-compliance
• Manage programs that require sign-off or certifications
• Oversee the production of annual reports and reporting for Open Payment/Sunshine Act

Compliance & Privacy Manager

Accounting Manager

• Oversee and manage accounting operations (GL, Fixed Assets, Accounts Payable, Accounts Receivables and Accruals).
• Manage the accounting close on a monthly basis, including but not limited to, preparing and reviewing journal entries and reconciliations, resolving issues or questions about unusual account balances; driving process improvements for the account reconciliation process; and communicating reconciliation results to the VP of Finance.
• Responsible for the preparation of monthly financial statements, and annually for the audit, working closely with the CFO, the Director of Finance and other key stakeholders to understand, prepare and disseminate the financial reports that will enhance our ability to manage the Company.
• Provide supervision and development opportunities for the team as the company grows, by hiring and training; mentoring; assigning duties; and providing recognition.
• Act as a partner with FP&A and other personnel to review and analyze financial results.
• Develop processes to enhance the efficiency of existing processes and ensure compliance.
• Ensure timely filing of federal, state, and local returns; such as 1099’s, income taxes, sales and use taxes, and property taxes.
• Ensure tax payments are made on a timely basis.
• Assist with ERP upgrades, banking transitions, and implementation of new Finance systems as needed.

Operations

• Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market
• Regularly collaborate cross-departmentally to support the Sales function
• High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms
• Assisting with account management for multi-site accounts
• Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities
• Managing sensitive information while complying with HIPAA’s minimum requirement
• Daily, weekly, and monthly business reporting as required by leadership

Patient Account Representative

Compliance & Privacy Manager

Accounting Manager

Sales Operations Associate